Technology Service Analyst managing high severity IT incidents for Deutsche Bank. Ensuring effective management of business impacting incidents with strong communication and process adherence.
About the role
- Analista de Continuidade Pleno na Yamaha focado em Sistemas de Informação e Tecnologia. Apoiar a evolução do Programa de Continuidade de Negócios e Recuperação de Desastres.
Responsibilities
- Support the preparation, updating and governance of Business Continuity Plans (BCP) and IT Disaster Recovery Plans (DRP);
- Support the conduction of Business Impact Analyses (BIA), with a focus on information systems, applications, data and technology dependencies;
- Identify critical processes and systems, defining RTO, RPO and operational impacts;
- Support assessments of technological and cyber risks, considering unavailability of information systems (IS), infrastructure failures and third-party dependencies;
- Contribute to the definition and validation of IT/IS continuity and recovery strategies (backup, contingency, high availability and DR);
- Assist in monitoring tests, simulations and exercises for IT/IS continuity and DR, recording evidence, lessons learned and action plans;
- Work together with Information Security, Infrastructure, IT and vendors to ensure alignment between continuity, system architecture and security controls;
- Support responses to IS incidents and crisis management involving unavailability or degradation of systems;
- Support internal and external audits and compliance requests related to continuity and technology;
- Maintain inventories of critical systems, technology dependencies and strategic IT/IS vendors;
- Support training and awareness activities on continuity, operational resilience and incident response.
Requirements
- Bachelor's degree in Information Systems, Information Technology, Computer Science, Engineering, Business Administration or related fields.
- Experience in business continuity, disaster recovery, risk management or operational resilience, with hands-on work in Information Systems and Technology environments.
- Knowledge or certifications in frameworks and standards such as: ISO 22301 (Business Continuity); ITIL; COBIT; ISO 31000 (Risk Management); ISO 27001 (preferred).
- Experience in large-scale environments or critical sectors (financial, telecom, energy, industrial, essential services);
- Knowledge of system architecture, IT infrastructure, on-premises and/or cloud environments;
- Experience with IT disaster recovery concepts (DR), high availability, backup, RTO and RPO;
- Familiarity with continuity management tools, system inventory, CMDB or process automation;
- Knowledge of agile methodologies applied to continuity and technology projects;
- Ability to engage with technical and business teams, translating technical requirements into operational impacts.
Benefits
- Medical Insurance
- Dental Insurance
- Pharmacy Benefit
- Life Insurance
- Meal Allowance or On-site Cafeteria (depending on location)
- Food Allowance
- Transportation Allowance
- WellHub
- Profit Sharing (PLR)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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