CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
BC
Hybrid Field Technician / Help Desk Engineer
Posted last month
About the role
- Provide hands-on technical support of client systems during field visits or dispatches
- Troubleshoot hardware, software, Windows, Mac, iOS, and Android devices
- Manage user onboarding and offboarding processes, including new employee setup (PC, phone, mobile, cloud services)
- Support audio/visual and conference room technology
- Perform on-site installation, repair, maintenance, and testing of systems
- Diagnose errors or technical problems and determine proper solutions
- Track issues, time, schedules, and escalations using Bit By Bit’s ticketing system
- Create and maintain documentation of IT processes and systems (ITGlue)
- Track and maintain client IT hardware inventory
- Support network and server infrastructure, Active Directory, O365, Google Apps, Exchange, DNS, and backup software
- Administer antivirus and spam filtering solutions
- Support VMware, Vsphere, ESXi virtual servers
- Liaise with ISPs, vendors, and OEMs to resolve issues and facilitate service
- Act as remote hands for Level 3 engineers as needed
- Collaborate with technical team members and communicate via Microsoft Teams and email
- Follow company protocols and standard operating procedures
Requirements
- Outstanding customer service and communication skills (interpersonal, oral, and written)
- Comfort working with high-level executives and following through on requests
- Proficiency with Microsoft Suite; experience with MFA, SSO, Active Directory, and O365 preferred
- Strong troubleshooting and problem-solving ability
- Ability to build relationships and deliver outstanding client service
- Minimum 2 years’ experience in an MSP or similar IT support environment (1 year minimum for field tech)
- Bachelor’s degree in a technical field, trade school education, or equivalent experience
- Valid U.S. driver’s license and reliable transportation required
- Microsoft and/or Apple certifications desirable but not required
- A professional, client-focused mindset and a commitment to exceptional service
- Experience with Virtual Desktop Technologies (VMware, Hyper-V)
- Certifications or training in Microsoft, Apple, CompTIA, or Fortigate
- Firewall and switch administration knowledge
- Familiarity with VOIP, telephony, and cable management
- Ability to identify, diagnose, and remediate Ethernet/wiring issues
Benefits
- $60,000–$80,000 per year (based on experience and skills)
- Medical
- Dental
- Vacation
- 401(k)
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
PG
Proway GmbHIT Support Specialist – WMS
IT Support Mitarbeiter responsible for WMS support and collaboration in logistics at Proway. Engage in system configuration, user training, and project involvement in Stuttgart.
(Senior) IT Administrator responsible for IT infrastructure across four locations. Involved in hybrid IT landscape management and support for IT systems.
BI
BDO IrelandAudit Manager
Manager in BDO Ireland's Audit Department handling diverse client portfolios and leading audit teams. Focus on client expectations, team performance, and delivering technical auditing assistance.
OS
OsmosePermit Specialist
Permit Specialist coordinating state and local permit applications for utility operations. Interacting with various teams and government agencies to ensure compliance and timely submission.
TR
TruistCredit Support Officer
Credit Support Officer providing lending expertise and support to bankers and clients at Truist Financial. Requires in - depth knowledge of consumer lending and complex issue resolution.
TR
TruistCredit Support Officer
Credit Support Officer role supporting Retail bankers and clients in consumer lending inquiries. Requires in - depth knowledge of lending products and strong communication skills.
Audit Manager leading risk - based internal audit assurance and advisory services for a financial services company. Coaching junior team members and managing complex audit engagements.
PI
Progyny, Inc.Clinical Experience & Audit Manager
Clinical Audit Manager at Progyny overseeing clinical audit activities and ensuring quality in family building care. Collaborating with various teams to maintain high standards of compliance and member experience.
IT Specialist focusing on delivering SAP Finance solutions for a global dairy processor. Collaborating with finance teams to enhance business value through IT enablement.