Hybrid Field Service Technician, Engine

Posted last month

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About the role

  • Lead complex troubleshooting and repair operations across Cummins mid-range to high-horsepower products, ensuring high-quality service delivery on customer sites.
  • Drive operational excellence by adhering to Cummins’ Standard Repair Times (SRTs) and using electronic tools like Guidanz, SAP, and ANVL to complete documentation and service tasks efficiently.
  • Strengthen customer relationships by serving as the primary technical contact, delivering prompt and effective support, and identifying additional service opportunities.
  • Champion health and safety by modelling proactive behaviours and ensuring compliance with all relevant policies and legislation.
  • Mentor and develop technicians and apprentices, transferring technical knowledge and reviewing repair plans to build team capability.
  • Support strategic initiatives by contributing to local CIT projects and collaborating with branch teams to meet business goals.
  • Ensure technical accuracy and escalation by diagnosing complex issues, documenting troubleshooting steps, and escalating unresolved problems to product specialists.
  • Enhance service quality and efficiency through expert use of diagnostics and electronic service tools, ensuring repairs meet Cummins standards and customer expectations.
  • Work Monday to Friday, 8am–4pm, permanent role with onsite customer visits.

Requirements

  • Vocational diploma from a relevant technical institution; Apprentice Trained Engine Technician is preferred.
  • Locally valid driving permit.
  • Significant field service experience with expert-level knowledge of engine products.
  • Proven customer service background.
  • Experience providing technical advice and coaching to junior technicians is preferred.
  • Advanced technical proficiency in engine systems, diagnostics, and electronic service tools.
  • Strong communication and customer focus.
  • Leadership and coaching skills to guide junior technicians.
  • Adaptability and self-development mindset.

Job title

Field Service Technician, Engine

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Associate's Degree

Location requirements

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