Field Service Engineers provide technical support and assistance, ensuring the efficient performance of equipment and systems, e.g. Metrios 6 (S)TEM , Helios 5 DualBeam , etc. You will work directly with customers to address their needs, ensuring customer satisfaction and product efficiency.
Key Responsibilities: Manage and complete more complex service tasks independently. Ensure compliance with safety and regulatory standards. Ensure accurate and detailed service reports are generated. Provide expertise and recommendations on technical issues. Collaborate with clients to understand their needs and tailor solutions. Offer technical training support to Field Service Engineer I. Participate in work schedules creation with colleagues and/or management. Provide sales leads and feedback to support teams.
Requirements
Minimum Education Bachelor’s degree or higher in mechatronics, electronics/engineering, or equivalent.
Minimum Experience 2+ years of experience in a related field.
Analytical troubleshooting and problem-solving abilities.
Interest in technology and IT trends.
Knowledge of electron microscopes is an advantage.
Able to lift 40 lbs. without assistance
Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
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