Showcase your expertise in technical repair for Roche assigned product lines
Offer valuable service to laboratory customers in your assigned territory
Provide routine technical support, on-site service and repair of Roche products
Serve as a customer contact for technical and service-related issues and perform preventative maintenance
Diagnose and resolve mechanical, hardware, software, and system failures
Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction
Requirements
High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking
Successfully training or certification as defined by RD Services Leadership and policy
Ability to travel, including some overnight travel, is required
Benefits
A discretionary annual bonus may be available based on individual and Company performance
Exceptional support to customers
Commitment to employee development and a work environment that values respect and empowerment
Job title
Field Engineering Specialist – Tissue & Molecular Diagnostics
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