Federal Change Management & Reporting Manager ensuring smooth implementation of changes while providing insights into cloud service performance. Utilizing ServiceNow for data-driven decision-making in a federal context.
Responsibilities
Ensuring the smooth and controlled implementation of changes within the Cloud Services department
Providing critical insights into the performance and utilization of cloud services
Leveraging ServiceNow to streamline change management processes, generate insightful reports, and drive data-driven decisions
Developing, implementing, and maintaining robust change management processes and procedures
Designing, developing, and maintaining a comprehensive suite of ServiceNow & OpsRamp reports and dashboards
Continuously evaluating and improving the change management process
Requirements
US Citizenship Required
Clearance Required: Secret
Bachelors Degree in computer science or related field, or equivalent work experience with at least 3 years of experience
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