Director of Admissions overseeing campus admissions activities and managing a team. Ensuring compliance with regulations and mentoring representatives.
About the role
- Executive Director managing claims teams at USAA to achieve operational results. Focus on member service and compliance across multiple geographic locations.
Responsibilities
- Accountable for auto, property or other claims teams to deliver operational business results at scale
- Responsible for member service, paying what we owe, controlling expenses, employee engagement, quality, operational risk and compliance across multiple MSTs
- Executes and influences claim’s strategies and plans
- Leads diverse groups of virtual and office-based teams across multiple geographic locations
- Responsible for identifying and advancing broad process improvements to the operation
Requirements
- Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
- 10 years of progressive customer service, operational, military or leadership experience including a minimum of 6 years demonstrated P&C proficiency and experience
- 4 years of people leadership experience in building, managing and/or developing high-performing teams
- Demonstrated ability to lead through change, drive business results and create a culture of accountability
- Proven leadership and ability to influence at all levels of management
- Strong knowledge and applied compliance with Department of Insurance, Fair Claims Practices and Federal regulations governing claims handling
Benefits
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays plus 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education
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