Accountable for auto, property or other claims teams to deliver operational business results at scale
Responsible for member service, paying what we owe, controlling expenses, employee engagement, quality, operational risk and compliance across multiple MSTs
Executes and influences claim’s strategies and plans
Leads diverse groups of virtual and office-based teams across multiple geographic locations
Responsible for identifying and advancing broad process improvements to the operation
Requirements
Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
10 years of progressive customer service, operational, military or leadership experience including a minimum of 6 years demonstrated P&C proficiency and experience
4 years of people leadership experience in building, managing and/or developing high-performing teams
Demonstrated ability to lead through change, drive business results and create a culture of accountability
Proven leadership and ability to influence at all levels of management
Strong knowledge and applied compliance with Department of Insurance, Fair Claims Practices and Federal regulations governing claims handling
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Job title
Executive Director, Early Settlement Bodily Injury Claims
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