IT Solution Engineer enhancing communication and change management for Group IT. Focused on structuring complex IT topics for effective employee engagement and project alignment.
About the role
- Solutions Consultant assisting with onboarding and implementation for various clients in B2B SaaS. Collaborating closely with customers and internal teams to ensure successful adoption of Zip’s procurement platform.
Responsibilities
- Supporting and/or leading onboarding for new customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems
- Responsible for leading the end-to-end implementation for new customers -- roll up your sleeves and build out the customer’s processes from scratch
- Support and/or lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
- Proactive project management across many customers, to manage requirements and tasks across onboardings
- Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers
- Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
- Continuously improve the post-sales processes to help our customers accelerate the time to value
Requirements
- 2+ years’ experience working in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company
- Prior experience with the implementation or administration of a procurement tool / ERP (Microsoft Dynamics, SAP Ariba, Sage, Oracle Fusion, Netsuite, etc.)
- Fantastic communication skills
- Extreme attention to detail and pride yourself in being incredibly proactive
- Experience working with product and engineering teams
- You’re able to push back and still make people happy
- Comfortable with software configuration (not necessarily technical skills, which would be a plus)
- Willing to do whatever it takes to make Zip and its customers happy.
Benefits
- 📈 Start-up equity
- 🚠 Team building events
- 🌴 Flexible PTO
- 💻 Apple equipment plus home office budget
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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