AI
Aleph Group, IncTechnical Product Manager
Technical Product Manager at Aleph shaping product strategy for ad platforms. Collaborate with teams to enhance operational efficiency and user experience for critical internal systems.
About the role
- Design and build request forms, workflows, and automation in TeamDynamix to streamline service delivery.
- Integrate systems like Oracle Identity Manager, HRMS, Microsoft 365, and ClickUp to create a connected service ecosystem.
- Collaborate with stakeholders to translate business needs into scalable service management solutions.
- Support service providers through onboarding, training, and mentoring as they adopt new tools and processes.
- Shift left by configuring conversational AI, automation, and self-service capabilities in TDX.
Requirements
- Education: Bachelor’s degree in Information Systems, Computer Science, Engineering, Business, or a closely related field.
- Substitution: 4 years of professional or high-level technical/facilities work experience may be substituted for the bachelor’s degree.
- Or an associate’s degree with two years of relevant work experience may be substituted for the bachelor’s degree
- Experience: Senior 2-4 years of relevant experience in software administration and configuration or technical product ownership.
- Principal 3-5 years of relevant experience in software development or technical product ownership.
- Preferred Qualifications: Experience with iPaaS
- Experience developing and administering service delivery applications, such as TeamDynamix, Service Now, or Jira
- ITIL v4 Foundations Certified
- Experience with higher education and/or medical education IT environments
- Experience with IT Governance and Change Enablement (CAB) practices
- Experience with data analysis and reporting tools
- Experience building, supporting, or using conversational AI tools
Benefits
- Medical: Multiple plan options
- Dental: Multiple plan options
- Additional Insurance: Disability, Life, Vision
- Retirement 401(a) Plan: Employer contributes 10% of your gross pay
- Paid Time Off: Accruals over the year
- Vacation Days: 22/year (maximum accrual 352 hours)
- Sick Days: 15/year (unlimited maximum accrual)
- Holiday Days: 10/year
- Tuition Benefit: Employees have access to this benefit on all CU campuses
- ECO Pass: Reduced rate RTD Bus and light rail service
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