Customer Experience Business Analyst for ERNI Philippines managing SharePoint product backlog and collaborating with technical teams on software development projects.
About the role
- Technical Product Manager shaping web experiences and leading cross-functional teams for OBDeleven. Driving product strategy and enhancing e-commerce performance while collaborating across departments.
Responsibilities
- Shape the Web roadmap: define and prioritize features that enhance the customer journey, improve e-commerce performance, and strengthen the OBDeleven brand online.
- Bridge product and engineering: translate product goals into clear technical requirements, guide implementation, and ensure scalable, secure, and high-quality delivery.
- Ensure end-to-end product consistency: oversee the integration and optimization of our web platform with the mobile ecosystem and internal systems to maintain seamless data flow and a unified user experience.
- Support engineering excellence: collaborate closely with developers, provide technical context, and champion best practices in modern web development.
- Coordinate cross-functional efforts: align with design, marketing, customer support, and mobile teams to launch features that are polished, stable, and valuable.
- Contribute to the broader product vision: actively participate in shaping product strategy, exploring new growth opportunities, and keeping our online presence ahead of the curve.
Requirements
- Proven experience as a Product Owner or Technical Product Manager working with Web applications (preferably in a fast-paced digital or e-commerce environment).
- Technical background in web engineering or general software development, with the ability to engage in architectural discussions and make informed trade-offs.
- Experience leading or mentoring cross-functional teams, ensuring alignment, motivation, and effective delivery.
- Strong sense of ownership — able to drive features from concept to launch and continuously improve them based on data and user feedback.
- Excellent communication and stakeholder management skills to ensure alignment across product, engineering, and business teams.
- Strong business acumen to balance innovation, conversion goals, and customer satisfaction.
Benefits
- Fair pay for bold work: We reward your expertise with competitive pay that grows as you do. Plus, you get a yearly, company goal-based bonus
- Hybrid Work Flexibility: Work 3 days in the office (1day/week in the Kaunas office) and 2 days from home or wherever suits you best. Also, feel free to work remotely from abroad for up to 183 days a year
- Focus on your well-being: Choose your comprehensive health plan, get paid days off to care for yourself and your family, and enjoy flexible working hours
- Real learning opportunities: Grow your skills with a 2% gross salary learning budget. Take your monthly paid self-learning day and improve stress-free
- Culture that connects: Enjoy Friday lunches on us, team buildings, company parties, and all the usual office perks like snacks, a cozy lounge, Xbox, and more
- Environment for real impact: Got an idea that'll make OBDeleven better? Share it, get feedback, fine-tune, and take action. We trust expertise and value ownership
Job title
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Degree requirement
No Education Requirement
Location requirements
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