About the role

Technical Product Owner leading Veeva Vault release management at Johnson & Johnson. Orchestrating end-to-end release processes with a focus on compliance and patient safety.

Responsibilities

Develop and manage detailed release schedules, ensuring timely delivery of Veeva Vault updates and enhancements.
Coordinate with cross-functional teams.
Oversee the end-to-end deployment process of Veeva releases, including pre-release testing, validation, and post-deployment support to minimize downtime and disruptions.
Lead the support team in troubleshooting, resolving, and documenting issues related to Veeva Vault.
Act as the escalation point for support issues.
Coordinate change requests, assess impacts, and ensure proper documentation and approval processes are followed.
Act as a liaison between technical teams and business users, providing regular updates on release status, issues, and upcoming changes.
Manage Veeva release dependencies across teams and collaborate closely with squad Product Owners, Product Managers, and business leaders to identify opportunities for operational efficiencies and compliance.
Identify opportunities for process improvements, automation, and best practices in release management and support activities.

A minimum of ten (10) years of relevant IT and business experience in required
Experience with Veeva RIM product suite and other R&D Veeva modules
Proven experience in Veeva Vault release management, support, or administration.
Strong understanding of Veeva Vault modules, configurations, and integrations.
Knowledge of global regulatory affairs, regulations, computer systems validation requirements, current industry regulatory technology landscape, including knowledge of vendors, systems and what is new & upcoming in this space and all vital compliance requirements for workflow, reporting, and information custody for medicinal products companies
Experience in Testing, IT Project Management, Systems Support, IT Compliance, or associated track is required
Strong verbal and written communication skills with ability to confidently present complex information to all levels of the organization is required
Maintain and advance a positive team culture and support an authentic, open, and broad environment that enhances diverse experiences and perspectives
Understanding of customer journeys and customer experience
Prior experience with pharmaceutical regulatory technologies like Documentum, Calyx/Ennov RIM, Lorenz

medical
dental
vision
life insurance
short- and long-term disability
business accident insurance
group legal insurance
consolidated retirement plan (pension)
savings plan (401(k))
Vacation – up to 120 hours per calendar year
Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work
Personal and Family Time - up to 40 hours per calendar year