Development Manager responsible for revenue growth and client development in Corporate & French programs at ILSC Education Group. Driving B2B relationships and managing key accounts in Canada.
About the role
- Disaster Case Management Supervisor overseeing local DCM operations and ensuring survivor recovery success. Responsible for staff management, client monitoring, and maintaining operational guidelines.
Responsibilities
- Be responsible for supervision of Disaster Case Management (DCM) operations at the local Level
- Ensure that clear and concise communications and guidelines are implemented through regular meetings and onsite/virtual visits with the Disaster Case Managers (DCM’s)
- Monitor and evaluate DCM’s performance and effectiveness through feedback from LTRG teams and Clients
- Be responsible for the overall success of Survivor recovery in a timely manner
- Help to recruit, interview, train, develop and evaluate the DCM staff
- Explain and enforce existing DCMP forms, policies and procedures
- Implement and monitor performance goals and objectives and performance expectations for DCM’s
- Regularly monitor client files in the Data Management Systems
- Ensure case managers develop and maintain 35 client case load
- Perform periodic performance reviews for DCMs assigned to the team thru BambooHR
- Must review case files weekly
Requirements
- Minimum of five (5) years of experience in a related capacity
- Bilingual English/Spanish preferred
- Prior experience in managing the operations, services and activities of a recovery or relief project
- Ability to organize, coordinate, and manage multiple priorities and projects
- Ability to build, maintain and develop professional and support staff
- Proficiency in MS Excel, MS Word, MS PowerPoint and MS Outlook
- Must be computer proficient
- Able to travel at least 60% of the time (in the county/counties) affected
- Evening, night, and weekend work as required to meet client availability
- Ability to work cooperatively with other agencies and entities
- Ability to work with diverse communities
- Strong attention to accuracy and completeness
- Ability to organize, coordinate, and review the work of staff
- Strong written and verbal communication and presentation skills with the ability to present information individually, in small groups or in large sessions
- Ability to compassionately communicate with and assist survivors
- Ability to consistently meet deadlines
- Ability to multi-task and work in a stressful environment
- Ability to manage a team of 10 case managers, and coach for improved performance when necessary
- Must have the skillset to discipline direct reports with the assistance of HR when necessary
- Ability to work in a team/committee environment
- Successfully complete a background check & possible drug screening
Benefits
- employer-paid medical-dental-vision-LTD-Life insurance for the employee
- Prescription drug program
- dependent insurance available at the employee's expense
- Paid Time Off
- Paid Holidays
- retirement plan available
- 6% employer retirement contribution after 1 year continuous employee + 1000 hours worked
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