Product Marketing Manager focusing on heat exchanger and industrial flow solutions in the food industry. Bridging market insights and customer needs with innovative product strategies.
About the role
- Director/Senior Director of Product Marketing leading strategy for rapidly growing Contact Center products. Reporting to the Chief Marketing Officer and managing a team to drive market success.
Responsibilities
- Own global narrative, product positioning, and key messaging for the Contact Center product portfolio
- Lead the development of industry-specific messaging and materials that articulate the unique value of CCaaS platform across key verticals
- Define messaging and market opportunity for digital channels and customer self-service solutions
- Design and execute world-class GTM strategies for new product launches
- Directly lead, mentor, and develop a team of 5 product marketing managers
- Create high-impact sales tools that equip the global sales force
- Serve as the primary PMM lead for major industry analyst engagements
- Drive creation and delivery of foundational marketing content
Requirements
- Minimum of 8+ years of increasing responsibility in Product Marketing
- At least 5 years specifically focused on Enterprise SaaS platforms for CCaaS, WEM, or AI-powered CX solutions
- Must possess deep technical fluency in cloud telephony (VoIP, SIP), ACD, IVR, and other core voice infrastructure components
- Proven success marketing complex, integrated platforms and developing tailored messaging for major enterprise industry segments
- Expert-level knowledge of omnichannel routing, digital channels (chat/messaging), and business case for AI-powered deflection and automation in contact center
- Proven success in a high-growth, high-urgency competitive environment
- Demonstrated track record of leading major product launches and successful GTM campaigns
- Ability to translate market research, competitive analysis, and usage data into actionable strategic recommendations
- Proven ability to define and message the value of tight integration between CCaaS and core CRM/service platforms
- Demonstrated ability to manage and execute major analyst engagements
- Exceptional written and verbal communication skills
- Proven experience in hiring, mentoring, and managing a team of product marketing professionals
Benefits
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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