Senior Technical Product Marketing Manager positioning and messaging for commercetools Platform and related add - ons. Leading go - to - market strategies and collaboration with Product and Engineering teams.
About the role
- Director/Senior Director of Product Marketing leading strategy for rapidly growing Contact Center products. Reporting to the Chief Marketing Officer and managing a team to drive market success.
Responsibilities
- Own global narrative, product positioning, and key messaging for the Contact Center product portfolio
- Lead the development of industry-specific messaging and materials that articulate the unique value of CCaaS platform across key verticals
- Define messaging and market opportunity for digital channels and customer self-service solutions
- Design and execute world-class GTM strategies for new product launches
- Directly lead, mentor, and develop a team of 5 product marketing managers
- Create high-impact sales tools that equip the global sales force
- Serve as the primary PMM lead for major industry analyst engagements
- Drive creation and delivery of foundational marketing content
Requirements
- Minimum of 8+ years of increasing responsibility in Product Marketing
- At least 5 years specifically focused on Enterprise SaaS platforms for CCaaS, WEM, or AI-powered CX solutions
- Must possess deep technical fluency in cloud telephony (VoIP, SIP), ACD, IVR, and other core voice infrastructure components
- Proven success marketing complex, integrated platforms and developing tailored messaging for major enterprise industry segments
- Expert-level knowledge of omnichannel routing, digital channels (chat/messaging), and business case for AI-powered deflection and automation in contact center
- Proven success in a high-growth, high-urgency competitive environment
- Demonstrated track record of leading major product launches and successful GTM campaigns
- Ability to translate market research, competitive analysis, and usage data into actionable strategic recommendations
- Proven ability to define and message the value of tight integration between CCaaS and core CRM/service platforms
- Demonstrated ability to manage and execute major analyst engagements
- Exceptional written and verbal communication skills
- Proven experience in hiring, mentoring, and managing a team of product marketing professionals
Benefits
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Senior Vice President of GTM Operations leading Equinix's commercial execution system. Responsible for aligning people, processes, systems, and data to drive revenue performance.
Product Marketing Manager driving product strategy and market success for SiTime's timing solutions in high - growth markets. Shaping critical systems with innovative semiconductor technologies.
Product Marketing B2C intern at Gojob, focused on innovative engagement strategies. Collaborate across teams to enhance user experience in recruitment through AI and automation.
Internship for Product Marketing B2C at Gojob, enhancing digital marketing and engagement. Collaborating with diverse teams for effective user experiences and market strategies.
Product Marketing Assistant enhancing BtoB product visibility and communication for See Tickets France. Collaborating with teams to create marketing materials and update product databases in the ticketing ecosystem.
Product GTM Manager at Paysafe crafting product strategies and positioning for go - to - market success. Facilitating collaboration across teams to drive product commercialization and market impact.
Product Marketing Intern leading a project to enhance Vaisala's product visibility in AI - assisted buying journeys. Collaborating with experts in a dynamic team environment during a summer internship.
Qualifizierungsingenieur supporting GMP quality assurance projects in pharma and life sciences. Involvement in documentation, deviation handling, and risk analysis with client collaboration.
Trainee in Gap Inc.'s Rotational Management Program, building skills in retail innovation and AI. Collaborating across teams to drive customer - centric strategies and insights.