Own global narrative, product positioning, and key messaging for the Contact Center product portfolio
Lead the development of industry-specific messaging and materials that articulate the unique value of CCaaS platform across key verticals
Define messaging and market opportunity for digital channels and customer self-service solutions
Design and execute world-class GTM strategies for new product launches
Directly lead, mentor, and develop a team of 5 product marketing managers
Create high-impact sales tools that equip the global sales force
Serve as the primary PMM lead for major industry analyst engagements
Drive creation and delivery of foundational marketing content
Requirements
Minimum of 8+ years of increasing responsibility in Product Marketing
At least 5 years specifically focused on Enterprise SaaS platforms for CCaaS, WEM, or AI-powered CX solutions
Must possess deep technical fluency in cloud telephony (VoIP, SIP), ACD, IVR, and other core voice infrastructure components
Proven success marketing complex, integrated platforms and developing tailored messaging for major enterprise industry segments
Expert-level knowledge of omnichannel routing, digital channels (chat/messaging), and business case for AI-powered deflection and automation in contact center
Proven success in a high-growth, high-urgency competitive environment
Demonstrated track record of leading major product launches and successful GTM campaigns
Ability to translate market research, competitive analysis, and usage data into actionable strategic recommendations
Proven ability to define and message the value of tight integration between CCaaS and core CRM/service platforms
Demonstrated ability to manage and execute major analyst engagements
Exceptional written and verbal communication skills
Proven experience in hiring, mentoring, and managing a team of product marketing professionals
Benefits
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program
Job title
Director/Senior Director, Contact Center Product Marketing
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