Hybrid Director, Patient Services Operations – Rare Hematology and Nephrology

Posted 2 weeks ago

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About the role

  • Leads the Rare Hematology/Nephrology patient-facing case management team
  • Sets direction and performance standards
  • Inspires through change and new launches
  • Acts as the point of contact for business partners on operational issues
  • Directs case management activities
  • Works cross-functionally to define and prioritize workflows for additional indications
  • Drives efficiency and improves case-management performance
  • Ensures all activities are compliant with internal policies and processes
  • Directs the education and training of all case management staff
  • Uses data to drive efficiency and measure case management performance in delivering services to patients
  • Fosters partnerships with field leadership and other cross-functional partners
  • Ensures quality management of the team to deliver the highest level of support to all stakeholders

Requirements

  • B.S. / B. A. Degree required
  • 5–7 years of recent case management operations experience in pharma
  • 2-5 years first-line or second-line people management experience
  • Strong business acumen with an understanding of the case management model
  • Proven project and change management skills
  • Organizational agility to partner with peers and leaders across all parts of the organization
  • Proficiency in health insurance benefits, billing, coding, and relevant state and federal laws and insurance regulations
  • Strong communication, problem-solving, negotiation, and presentation skills
  • Ability to handle sensitive issues with opposing opinions, work in cross-functional environment and handle projects and multiple tasks

Benefits

  • health, dental, and vision coverage in accordance with the terms of the applicable plans
  • qualified retirement programs
  • paid time off (i.e., vacation, holiday, and leaves)
  • short-term incentive bonuses
  • equity-based awards for salaried roles and commissions for sales roles

Job title

Director, Patient Services Operations – Rare Hematology and Nephrology

Job type

Experience level

Lead

Salary

$146,971 - $219,566 per year

Degree requirement

Bachelor's Degree

Location requirements

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