Associate Director for Contracts providing senior - level leadership in negotiating complex research agreements. Overseeing compliance and operational procedures in grants and contracts within Rice University.
About the role
- Director of Channel Strategy & Change at Bupa focusing on developing operations strategy and transformation programmes for UK insurance. Leading teams to enhance customer experiences and optimize costs.
Responsibilities
- Lead the development of innovative operational strategies to meet customer needs
- Develop and deliver the Contact Channel strategy, including telephony platforms, IVR, voice automation, GenAI, and knowledge management tools
- Drive transformation systems (e.g. Claims), simplifying journeys and leveraging emerging technologies like AI and machine learning.
- Collaborate across Bupa to implement new services
- Monitor service performance and customer satisfaction
- Deliver multi-million-pound transformation programmes
- Manage budgets and optimise resources to ensure financial sustainability
- Ensure regulatory compliance & maintain strong risk management practices
- Lead and inspire a high-performing team of circa 35 colleagues and agile teams
Requirements
- Proven experience of implementing and delivering large-scale operations transformation (e.g. telephony) in a corporate environment
- Regulated sector experience (e.g. insurance, financial services, telco) is essential
- Deep understanding of contact centre technologies, claims systems, and customer journey optimisation
- Experience working with emerging technologies such as AI, ML, and GenAI
- Strong financial acumen with experience managing large budgets and delivering cost efficiencies
- Executive level stakeholder management and communication skills, with the ability to influence at all levels
- A collaborative leadership style that empowers teams and drives performance
- A passion for improving customer outcomes and delivering measurable impact
Benefits
- Management Bonus Scheme (annual, discretionary)
- Excellent contributory pension
- Car Allowance (paid as cash)
- Health Insurance (family cover)
- Life Insurance
- 25 days holiday (increasing with service)
- Flexible working
- Corporate discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Director overseeing eDiscovery delivery operations at Kroll in India. Leading a high - performing team for complex investigations and litigation support.
Regional Director of Outreach leading the outreach team in the Southeast US, focusing on behavioral health relationships and ensuring strategic goals are met. Responsibilities include team development, outreach strategy, and stakeholder engagement.
Director managing strategic advocacy initiatives to ensure patient access for Johnson & Johnson Innovative Medicine. Developing partnerships and executing plans to shape healthcare policies affecting access.
Regional Director managing Cardiovascular sales and clinical teams within D.C./Virginia. Aiming to improve patient outcomes while achieving sales growth in medical device sector.
Digital Service Transformation Director at Huntington leading client servicing innovations. Overseeing strategy and delivery to enhance operational efficiency and improve client experiences.
Assistant Director leading hospital housekeeping department team to create a safe, clean, and comfortable environment. Oversee training, morale, and quality across housekeeping operations.
Director, Design Verification leading a new verification and emulation team in India for innovative semiconductor solutions. Collaborating across global teams to develop and drive verification strategies.
Part - Time Director providing strategic oversight and governance for brokerage company. Ensuring compliance with financial regulations and supporting business growth through strategic decisions.
Healthcare Engagement Director managing client relationships and overseeing offshore delivery in healthcare managed services. Responsible for retaining a $5 - 10M portfolio with direct accountability for service performance.