Hybrid Director, Digital Transformation – Product

Posted last month

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About the role

  • Define and execute a digital strategy that scales student engagement and drives institutional conversions
  • Develop, maintain, and communicate a clear product vision and multi-quarter roadmap aligned to business objectives
  • Own the end-to-end student experience, from initial engagement to enrolment, across all QS channels and platforms
  • Build, launch, and scale products informed by market trends, competitor analysis, and user insights
  • Innovate in user journeys, personalisation, and matching using emerging technologies, including generative AI
  • Apply scalable platform thinking, designing modular, extensible solutions to support future growth and integrations
  • Ensure products meet legal, data privacy, and ethical AI standards
  • Drive structured discovery processes, including market research, competitor analysis, and user interviews, to rapidly validate ideas
  • Identify and target high-value student segments and safeguard QS’s high-value datasets while maximising AI-influenced search opportunities
  • Establish formal innovation pipelines for rapid prototyping, experimentation, and commercialisation
  • Incorporate global and inclusive design principles, ensuring solutions meet accessibility and localisation requirements
  • Define product requirements and manage a clear, data-driven prioritisation process balancing customer value, business impact, and technical feasibility
  • Implement and refine product development frameworks (e.g., Agile, Scrum, Kanban) to improve delivery speed and quality
  • Manage product budgets and resource allocation; oversee back-end systems including CRM platforms and partner integrations
  • Drive operational excellence in delivery processes, release management, and quality assurance
  • Lead and mentor product managers and collaborate closely with technology leads to deliver rapid, data-driven improvements
  • Facilitate alignment across marketing, sales, operations, and engineering; contribute to building a strong internal product culture
  • Establish measurable success criteria, track performance using experimentation and behavioural data, and adjust strategy accordingly
  • Coordinate go-to-market planning, product launches, post-launch analysis, and manage product lifecycle including retirement of underperforming features
  • Identify, assess, and mitigate product, market, and operational risks; link product outcomes to commercial impact through ROI analysis and monetisation strategies
  • Perform any other duties that fall within the scope and purpose of the role

Requirements

  • Demonstrated success in taking a digital product from launch to profitability or transforming a legacy product to align with Gen Z and Gen Alpha
  • Experience of delivering a distinctive customer service experience on digital platforms
  • Expertise in optimising for AI-driven search while protecting proprietary data
  • Strong product background and understanding of the technology, teams, and processes needed to deliver impactful digital solutions
  • Ability to deliver a cohesive digital strategy that grows engagement, conversion, and revenue
  • Track record of mapping out and delivering distinctive customer journeys
  • Strong product leadership in digital engagement and conversion
  • Understanding of AI’s impact on search, discovery, and conversion
  • Solid grasp of key technologies, architectures, and integration approaches
  • Ability to translate engagement into measurable revenue through institutional partnerships
  • Strong leadership, communication, influencing and stakeholder management skills

Benefits

  • Competitive base salary
  • Access to an annual bonus scheme (for qualifying roles only)
  • 25 days annual leave, plus bank holidays – increasing to 27 days after 5 years
  • Access to a Buy Holiday scheme allowing you to buy up to 5 additional holiday days per year
  • Enhanced maternity and paternity leave
  • Generous pension through Royal London
  • Comprehensive private medical insurance and wellness scheme through Vitality
  • Access to QSmiles – a discount scheme
  • Cycle to work scheme
  • A vibrant social environment and multicultural and multinational culture
  • Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
  • A focus on welfare led by our global wellness team, with mental health first aiders globally
  • Access to a variety of diversity and inclusion initiatives and groups
  • Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards
  • Connect with your Career annual PD event
  • Support for volunteering and study leave
  • Free subscription to LinkedIn learning – with over 5000 courses and programmes
  • Options to join our outstanding global Mentorship programme

Job title

Director, Digital Transformation – Product

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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