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HealthfirstDirector, Performance Improvement
Director of Performance Improvement responsible for PI initiatives and team leadership at Healthfirst. Collaborating with operations to enhance business processes and productivity measures.
About the role
- Accountable for managing and overseeing the operations of our Executive Roundtables, Product Councils, User Groups and Advocacy Programs.
- Developing and implementing the strategic vision and operational plan for Customer & Partner Advocacy.
- Identifying opportunities to enhance capabilities that align with broader business objectives.
- Designing and delivering engaging events and initiatives that effectively communicate our value propositions.
- Collaboration with cross-functional teams to create customized content and presentations that resonate with our audience.
- Building and maintaining strong relationships with key stakeholders to understand their needs and expectations.
- Facilitating high-level discussions during sessions to foster meaningful interactions among participants.
- Mentoring and guiding team members while promoting a culture of collaboration, innovation, and excellence.
- Overseeing daily operations to ensure a seamless and professional experience for all participants.
- Managing the budget with a focus on planning and forecasting for events and initiatives.
- Establishing metrics to evaluate the effectiveness of events and initiatives, leveraging data to drive continuous improvement.
- Gathering feedback from participants for refining and enhancing future experiences.
- Close collaboration with various departments for alignment on messaging and goals, and coordinating with external vendors and partners to support events and initiatives.
Requirements
- A minimum of 12+ years of experience in customer-facing roles, demonstrating a strong track record of success in building and maintaining client relationships.
- At least 3+ years in a leadership position managing teams either regionally or globally.
- Exceptional communication and interpersonal skills, with the ability to effectively engage and influence senior stakeholders and external customers, fostering collaboration and trust.
- Proven experience in Professional Services, Marketing, or Events, with a strong understanding of customer advocacy and engagement strategies that drive business growth and enhance customer satisfaction.
- Ability to thrive in a fast-paced, dynamic environment, demonstrating agility and resilience while navigating through ambiguity and changing priorities.
- Strong analytical and problem-solving skills, with the capability to develop data-driven insights that inform strategic initiatives and improve customer experiences.
- Proficiency in project management, with experience in leading cross-functional teams to deliver high-impact programs and initiatives on time and within budget.
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
SF
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