Audience Operations Analyst executing audience distribution strategies for B2B clients. Collaborating with major brands to optimize targeted advertising campaigns.
About the role
- Director of Customer Learning driving education strategy at PointClickCare, a health tech company. Modernizing customer learning programs to enhance user engagement and value from healthcare solutions.
Responsibilities
- Define and execute the strategic roadmap for all customer education initiatives (onboarding, adoption, certification, renewal).
- Design, deliver, and continuously optimize mixed-mode learning content (e-learning, live virtual training, live on site training, video, simulations, microlearning).
- Lead the management of our learning delivery platforms (LMS / LXP), ensuring they are leveraged for personalization, scalability, and analytics.
- Lead, hire, and develop a high-performing team of instructional designers, learning management system specialists, implementation training staff and operations professionals.
- Define, track, and analyze key metrics to measure the impact of education services and drive continuous improvement.
- Manage budget, resources, and, where applicable, revenue and pricing for certification / paid training offerings.
- Stay on top of industry trends ‒ Adopt new learning technologies and modalities, leverage AI for personalized learning and analytics, ensure education is modern, accessible, and efficient.
- Build and maintain strategic relationships with external training partners to drive mutual growth, support implementation through staff augmentation, and ensure consistent, high-quality delivery of services across the ecosystem.
Requirements
- 8-10 years of experience in designing and scaling education / training / customer enablement programs, preferably in a SaaS or tech-centric environment.
- Proven leadership / people management background.
- Deep understanding of adult learning theory, instructional design methodologies, and content production (video, interactive, etc.).
- Strong experience with LMS / LXP / learning technology platforms.
- Excellent metrics / analytic mindset: ability to define and measure education ROI.
- Ability to think strategically AND execute tactically.
- Experience with emerging learning technologies or innovation (AI, adaptive learning, etc.).
Benefits
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition … and more!
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