Hybrid Operations Manager

at GAIN

• Job title: Operations Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: CA$65,000 - CA$80,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Vancouver, Canada

About the role

• Operations Manager overseeing daily operations and facilities management at Vancouver office for a creative data-driven company.

Responsibilities

• Oversee the day-to-day management and overall standard of the Vancouver office, ensuring a clean, organized, well-stocked, and professional environment.
• Maintain office presentation, cleanliness, storage areas, and shared spaces.
• Oversee office supplies, pantry, beverage, and consumable stock to ensure the office is always fully stocked.
• Manage mail, shipping, couriers, and general office logistics.
• Coordinate desk setups, standing desk moves, and workspace readiness for new hires.
• Serve as the primary point of contact for building management, access approvals, and facility-related requests.
• Manage vendor relationships, repairs, and ongoing maintenance.
• Partner with our outsourced IT vendor to ensure office technology and infrastructure remain secure, functional, and reliable.
• Act as the in-office contact for technology-related issues and escalate to outsourced IT or Central IT as needed.
• Manage device and hardware inventory, replacements, and upgrades.
• Ensure desk setups, meeting rooms, and AV systems are fully operational.
• Maintain organized, secure storage and oversight of office equipment.
• Manage and control software and office-related accounts, purchases and subscriptions.
• Serve as the Vancouver lead for Health & Safety and compliance.
• Serve as the primary point of contact for Health & Safety management for the Vancouver office, ensuring full compliance with local WorkSafeBC and other applicable regulations.
• Coordinate with international office contacts to ensure alignment of consistent safety, wellbeing, and compliance standards.
• Ensure compliance with fire safety regulations, lease-specific requirements, and building management obligations.
• Maintain up-to-date records, policies, and training to ensure a proactive approach to risk management and regulatory compliance.
• Partner with HR to deliver an appropriate training module through the GAIN compliance training portal for Health & Safety across all employees.
• Create a welcoming, organized, and client-centric office environment.
• Coordinate and execute internal events, team activities, and office gatherings.
• Manage the office events calendar and support visiting clients and stakeholders.
• Provide office tours for new hires and visitors.

Requirements

• 2+ years in a professional office management or administrative position with some experience in having supported organizational Operations and/or HR projects
• Strong computer skills; highly proficient in Google Workspace and Microsoft M365 suite of products, ability to learn new software and platforms quickly.
• Excellent interpersonal and communication skills, with the ability to work effectively across all levels of the business.
• Excellent business acumen, stakeholder management, and ability to exercise sound judgment and prioritization.
• High integrity and commitment to confidentiality
• Demonstrated ability to prioritize key focuses, communicate and manage them
• General comfort around technology hardware; Zoom conferencing setup, Apple Airplay/Google Chromecast, basic Audio/Visual setup.
• Proven experience in property and facilities management.
• Strong organizational and multitasking skills, with meticulous attention to detail.
• Experience managing budgets and negotiating with suppliers.
• Event planning and delivery experience, from concept through to execution.
• Proactive, solutions-focused approach with strong attention to detail.

Benefits

• Hybrid work environment + a home office allowance
• Flex-Fridays! Friday is your uninterrupted day to wrap up the work week or sign off early
• 3 weeks of paid time off to start, plus a winter holiday office closure.
• Work from anywhere in the world up to 20 business days or 4 weeks per year! We want you to build a life and a career at the same time.
• Wellness time, health + dental coverage, health spending account, and wellness spending account so that you can prioritize YOU.
• Dog friendly office, because our furry friends are part of the team too.
• Office gym membership
• Reward + recognition programs to recognize your team (and be recognized) for all that we do
• Work at a certified Great Place to Work®