Executive Director leading credit card balance growth and pricing strategies at USAA. Fostering team collaboration and data - driven decision - making in financial services industry.
About the role
- Director Customer Growth & Strategy managing key customer relationships for the AI platform. Driving growth initiatives and ensuring customers maximize their use of the AI solutions offered.
Responsibilities
- Du übernimmst die Verantwortung für unsere Schlüsselkunden
- Treibst Wachstumsinitiativen voran
- Sorgst dafür, dass unsere Kunden das Maximum aus unserer KI-Plattform herausholen
- Baue langfristige Partnerschaften auf
- Finde kreative Lösungen für komplexe Kundenanforderungen
Requirements
- Mehrjährige Erfahrung im strategischen Account Management oder Customer Success Management
- Nachgewiesene Erfolge im B2B-Vertrieb, insbesondere bei Upselling und Customer Growth
- Exzellente Kommunikationsfähigkeiten in Deutsch und Englisch (verhandlungssicher)
- Erfahrung in der Betreuung von Enterprise-Kunden und komplexen Stakeholder-Strukturen
- Analytisches Denkvermögen und die Fähigkeit, datenbasierte Entscheidungen zu treffen
- Bonus: Erfahrung mit SaaS-Produkten oder KI-Technologien
- Bonus: Erfahrung mit CRM-Systemen und Customer Success Tools
Benefits
- Hybrider Arbeitsplatz (Büro & Remote)
- Kein Bla-Bla und viel Handlungsspielraum
- Echte Mitgestaltung - von der Kundenstrategien über Produktentwicklung bis hin zur Marktexpansion
- Spannende Kunden, die bereit sind mit KI mehr als nur bunte Bilder zu generieren
- Ein Team, das an einem Strang zieht. Und das Meme-Game beherrscht.
- Budget für deine Weiterbildung
- Dein eigenes MacBook (oder Pro Hardware deiner Wahl)
Job title
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Degree requirement
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