EI
Euromonitor InternationalSenior Business Analyst
Senior Business Analyst driving content management and system integrations at Euromonitor. Collaborating across teams to meet stakeholder requirements and support publishing processes.
About the role
- Develop, maintain, and analyze dashboards and reports (e.g., Smartsheet, Power BI) to track research service usage, resource performance, team metrics, and budget; support ad hoc data requests from leadership
- Identify, build, maintain, and support sustainable solutions for workflow, access, or process improvements aligned with firmwide strategic goals
- Utilize tools such as APIs, PowerQuery, Python, and/or C# for automating data mining and manipulation for workflow improvements
- Assist with design and maintenance of Research Services intranet pages and knowledge bases; organize and update content to improve usability and visibility
- Explore, evaluate, and pilot AI-powered tools, including chatbot solutions for research resource queries
- Partner with IT, Knowledge Management, and other stakeholders to implement digital solutions, connect data, and support firmwide technology initiatives
- Provide technical assistance and problem-solving for research systems and applications, including SSO/SAML
- Support launch, maintenance, cataloging, and digitization of the firm’s historical archive
- Advise on research team improvements and efficiencies through technology, APIs, data analysis, templates, and knowledge creation
- Assist with management of knowledge base content and notify Research Manager of expiring content
- Assist with development and maintenance of dynamic financial dashboards with Financial BI professionals
- Assist with data-driven initiatives to assess and improve research time entry guidelines
- Build and maintain relationships within IT, finance, peers, and legal vendors to advance projects
- Assess and report on resource or technology needs and collection strengths/weaknesses through stakeholder conversations
- Stay abreast of information needs, workflow, and preferences of users and stakeholders to improve access
- Assist with updates to Research Services training material and instructional content
- Function as steward of the firm's information resources, complying with information security, privacy, confidentiality, and licensing requirements
- Special projects and duties as assigned
Requirements
- Analytical mindset with attention to detail and an emphasis on sustainability and long-term benefits in decision-making
- Strong organizational and project management skills
- Ability to learn new technologies quickly and apply them to practical workflows
- Demonstrated stress management skills and effective prioritization of workload
- Expert troubleshooting skills with IT issues involving access to databases and online content
- Commitment to strong service values with sound professional judgment, discretion, strategic thinking, independent problem solving, and accountability
- Best-in-class communication skills, including active listening, clear writing, professional speaking, cultural sensitivity, emotional intelligence, and civility
- Strong presentation skills, including persuasive and confident speech and writing
- Understanding of and proven commitment to relationship building, team building and collaboration
- Future-focused outlook with ability to engage stakeholders
- Seeks continuous learning and improvement; team-minded and diplomatic
- Bachelor’s degree in information systems, Computer Science, Data Analytics, or related field (or equivalent experience)
- 5+ years’ library systems experience required; preferably in a law firm setting or equivalent
- Experience with Power BI (or similar BI/analytics platforms) for dashboard creation, data visualization and analysis, and data modeling
- Familiarity with coding languages, e.g., Python or C#
- Experience with authentication tools such as SSO and knowledge of research databases preferred
- Strong understanding of intranet content design, usability, and content management principles
- Interest in AI, machine learning, and emerging technologies in legal or research environments
- Experience working with APIs
- Proficiency with MS Office Suite, including Excel, Word, and PowerPoint
- Master’s degree in library and information science from an ALA accredited school or equivalent is a plus (preferred)
Benefits
- comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
- life and AD&D insurance
- short and long term disability insurance
- tax-advantaged accounts for health care expenses, including FSAs and HSAs
- FSAs for dependent care
- health advocacy services
- behavioral health and counseling resources for all family members
- 401(k)
- profit sharing
- pre-tax transit and parking program
- backup dependent care
- senior care planning support
- resources for individuals with development disabilities and their caregivers
- paid holidays and other paid time off, including paid leave for new parents
- bonus opportunities
- exceptional benefits package
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