Development Operations Manager at FPWA managing and improving fundraising systems and data processes for effective donor engagement. Responsible for Salesforce management, donor relations, and fundraising support.
Responsibilities
Manage FPWA’s Salesforce database as well as all fundraising platforms, ensuring accurate data entry, coding, segmentation, reporting and research.
Maintain the integrity and organization of donor, funder, and prospect information.
Oversee all gift processing and acknowledgment workflows, ensuring timeliness, accuracy, and a donor-centered approach.
Produce regular reports on giving levels, donor activity, and fundraising performance for leadership and board review.
Support the ongoing improvement of data management systems, processes, and reporting tools.
Manage departmental invoicing, expenses, and reconciliation with the Finance team.
Provide day to day support to the Chief Development Officer, including scheduling, expense submissions, and tracking key deliverables.
Partner with the Development team to coordinate annual campaigns, appeals, and special initiatives.
Support the development of donor stewardship processes that strengthen relationships and retention.
Conduct donor and prospect research to identify potential major, corporate, and institutional funders, and prospective board members.
Maintain systems for tracking donor interactions, acknowledgments, and engagement history.
Manage lists for solicitations, cultivation mailings, and fundraising communications.
Support logistics and operations for donor, board, and cultivation events, including guest tracking, vendor coordination, and materials preparation.
Monitor internal workflows, deadlines, and deliverables across all fundraising channels.
Collaborate with colleagues to ensure accurate financial and donor information for proposals and reports.
Maintain organized records and documentation for the department.
Contribute to department-wide planning and evaluation processes.
Represent FPWA with professionalism and commitment to donor-centered service.
Requirements
Bachelor’s degree required.
3–7 years of experience in nonprofit development operations, fundraising administration, or data management.
Proficiency in Salesforce required.
Strong technical skills, including Excel, PowerPoint, Microsoft Outlook, fundraising and data reporting tools.
Excellent attention to detail, organizational skills, and ability to manage multiple priorities.
Excellent written and verbal communication skills.
Excellent judgement and positive can-do attitude.
Commitment to FPWA’s mission and enthusiasm for learning and growth within fundraising.
Benefits
Excellent Benefit Package including medical, dental, vision, life, 403(b) with match and more.
Ample Vacation Time: Four weeks of paid vacation accumulated during the year plus 12 company holidays.
Professional Development: Resources committed to bolster professional and personal growth.
Modern & Flexible Work Environment: Our staff work out of a beautifully designed open workspace with flexible and tech-equipped meeting spaces to support different workstyles, promote team building and collaboration.
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