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About the role
- Development Operations Manager at FPWA managing and improving fundraising systems and data processes for effective donor engagement. Responsible for Salesforce management, donor relations, and fundraising support.
Responsibilities
- Manage FPWA’s Salesforce database as well as all fundraising platforms, ensuring accurate data entry, coding, segmentation, reporting and research.
- Maintain the integrity and organization of donor, funder, and prospect information.
- Oversee all gift processing and acknowledgment workflows, ensuring timeliness, accuracy, and a donor-centered approach.
- Produce regular reports on giving levels, donor activity, and fundraising performance for leadership and board review.
- Support the ongoing improvement of data management systems, processes, and reporting tools.
- Manage departmental invoicing, expenses, and reconciliation with the Finance team.
- Provide day to day support to the Chief Development Officer, including scheduling, expense submissions, and tracking key deliverables.
- Partner with the Development team to coordinate annual campaigns, appeals, and special initiatives.
- Support the development of donor stewardship processes that strengthen relationships and retention.
- Conduct donor and prospect research to identify potential major, corporate, and institutional funders, and prospective board members.
- Maintain systems for tracking donor interactions, acknowledgments, and engagement history.
- Manage lists for solicitations, cultivation mailings, and fundraising communications.
- Support logistics and operations for donor, board, and cultivation events, including guest tracking, vendor coordination, and materials preparation.
- Monitor internal workflows, deadlines, and deliverables across all fundraising channels.
- Collaborate with colleagues to ensure accurate financial and donor information for proposals and reports.
- Maintain organized records and documentation for the department.
- Contribute to department-wide planning and evaluation processes.
- Represent FPWA with professionalism and commitment to donor-centered service.
Requirements
- Bachelor’s degree required.
- 3–7 years of experience in nonprofit development operations, fundraising administration, or data management.
- Proficiency in Salesforce required.
- Strong technical skills, including Excel, PowerPoint, Microsoft Outlook, fundraising and data reporting tools.
- Excellent attention to detail, organizational skills, and ability to manage multiple priorities.
- Excellent written and verbal communication skills.
- Excellent judgement and positive can-do attitude.
- Commitment to FPWA’s mission and enthusiasm for learning and growth within fundraising.
Benefits
- Excellent Benefit Package including medical, dental, vision, life, 403(b) with match and more.
- Ample Vacation Time: Four weeks of paid vacation accumulated during the year plus 12 company holidays.
- Professional Development: Resources committed to bolster professional and personal growth.
- Modern & Flexible Work Environment: Our staff work out of a beautifully designed open workspace with flexible and tech-equipped meeting spaces to support different workstyles, promote team building and collaboration.
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