HI
HillenbrandService Manager
Service Manager leading service and assembly departments across Brazil and Southern Cone region. Managing technical support operations and customer relationships for the plastics industry.
About the role
- Bridge the gap between forecasting demand, managing supply, and safeguarding product availability while controlling inventory costs
- Work closely with Finance, NPD, Channel Leads, Marketing, Operations and external Suppliers to drive accurate demand visibility, support launches, and optimize supply chain flow
- Drive best in class processes, behaviours across teams, metrics and reporting to ensure agility and industry-leading product availability
- Build and maintain demand forecasts (rolling 12–18 month horizon) by SKU, by channel (DTC, Amazon, Retail & others) and by geo (UK & US)
- Incorporate inputs from channel leads, marketing and NPD including promotions, NPI, seasonality, trends, and external market signals
- Analyze past forecast performance, identify root causes of variances, and refine forecasting models; upskill colleagues
- Fully understand the E2E supply chain for each product, focusing on lead times, risks and simplification/cost optimisation
- Work with suppliers and manufacturers to ensure supply plans are shared for long term capacity planning and early risk visibility
- Balance procurement to optimise COGs versus availability
- Set, monitor and own all demand and supply parameters in tools and systems
- Manage inventory across 3PLs and other locations, owning reporting and actions to mitigate excess and aged stock risk
- Coordinate forecast, PO placement and OTIF launch of new products within the SURI Gate Process
- Manage product phase-in/phase-out and end-of-life planning to avoid business disruption
- Define, track and report KPIs such as product availability, forecast accuracy (MAPE), bias, inventory turnover, excess and aged stock
- Own IBP-related reporting, system maintenance and dashboards to enable proactive decision-making
- Own product availability and out-of-stock risk communications for SURI
Requirements
- 5+ years experience in a similar role ideally within FMCG / beauty / personal care sectors. A deep understanding of supply chain & operations end to end ecosystems.
- Successful track record of delivery in fast-paced scale‑ups / high growth businesses
- Strong analytical skills, proficiency with forecasting/statistical models and data/reporting
- Excellent commercial awareness and the impact your role play in business growth
- Excellent stakeholder management & communication skills with ability to influence all
- Comfortable working with both high level strategic planning and detailed execution
Benefits
- 25 days annual leave, plus bank holidays and an additional day for your birthday
- Flexible working hours
- Hybrid working - up to 2 days working from home each week
- Bupa Private Healthcare and Dental cover
- Income Protection and Life Assurance
- 1 Charity Day per year
- Central London offices- based in London Bridge; a stone’s throw from Borough Market
- 4x “Work from Anywhere” weeks, with no requirement to be in the office those weeks
- Access to our Employee Assistance Programme, which grants free therapy and coaching sessions to all staff
- Monthly social events, organised by different team members
- 5x free toothbrushes every year
- £1000 personal development budget each year, per employee
- Fantastic career opportunities; with the chance to grow as SURI does
- Ross Fridays; finish at 3pm on a Friday of your choosing every month
- Fresh fruit and snack orders every week
- Cycle to Work scheme, and Electric Bike Cycle to Work scheme
- Regular product swaps with other fantastic companies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
KL
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