Delivery Service Manager at Stefanini ensuring successful software project execution and client satisfaction. Requires strong agile methodology leadership and technical team management skills.
Responsibilities
Asegurar la implementación y ejecución exitosa de los servicios, en tiempo, costo y calidad, asegurando la rentabilidad y la facturación oportuna, buscando la satisfacción del cliente.
Asegurar que los servicios cumplan con la metodología y los estándares de calidad definidos bajo los términos de servicio contratados.
Velar por el cumplimiento de los SLA y/o KPI comprometidos con los clientes.
Asegurar la definición del plan de servicio y garantizar la ejecución.
Comprender los requisitos técnicos y legales del servicio a su cargo.
Reportar las novedades que impacten la gestión de la rentabilidad, el ebitda y el cumplimiento del presupuesto establecido para los servicios asignados.
Requirements
Título universitario en Ingeniería de Software, Ingeniería de Sistemas, Ciencias de la Computación o carreras afines.
5 años a más de experiencia liderando proyectos de desarrollo de software, gestionando equipos técnicos y asegurando entregas exitosas. Experiencia en la implementación y supervisión de metodologías ágiles (Scrum, Kanban, SAFe).
Conocimientos en lenguajes como Java, Python, JavaScript, .NET, o frameworks como React, Angular, o Node.js.
Experiencia o conocimientos en AWS, Azure o GCP.
Familiaridad con bases de datos relacionales (SQL) y no relacionales (NoSQL).
Certificaciones en gestión de proyectos y metodologías ágiles como: Certified Scrum Master (CSM). Project Management Professional (PMP). SAFe Agilist o frameworks ágiles avanzados.
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