Delivery & Operations Specialist improving product assistance and ensuring seamless deployments at Cloudrunner. Collaborating with technical support, DevOps, and sales teams for effective operations.
Responsibilities
Assist customers during initial deployments of the solution
Ensure system delivery in accordance with defined Service Level Agreements (SLAs)
Support our technical support teams on technically complex, strategic, large-scale, or long-running customer engagements
Identify incident trends and patterns through regular feedback and incident reporting
Analyze and respond to customer incidents and service requests
Maintain monitoring, metrics collection, deployment, and related tools
Contribute to performance optimization and capacity planning processes
Provide business intelligence data to product management and sales teams
Requirements
Bachelor's degree in Computer Science or Computer Engineering, or equivalent experience
Demonstrate autonomy, initiative, and resourcefulness (curiosity)
Strong organizational skills, deductive reasoning, priority management, and attention to detail
Strong analytical and troubleshooting skills
Ability to multitask, work iteratively, reprioritize work, and deliver results
Team player with a commitment to meeting team commitments
Passion for process improvement and commitment to customer satisfaction
Fluency in French and English, both spoken and written (this role requires interactions with international colleagues and clients)
Benefits
Competitive compensation package
Training fee reimbursement program
Subsidized meals at our on-site bistro (Les Cordons Bleus)
Work-life balance supported by flexible working hours
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