Operations Manager leading telecommunications teams to excellence at Encepta. Responsible for team management, strategic planning, and process optimization in Calgary, Alberta.
About the role
- Delivery & Operations Specialist improving product assistance and ensuring seamless deployments at Cloudrunner. Collaborating with technical support, DevOps, and sales teams for effective operations.
Responsibilities
- Assist customers during initial deployments of the solution
- Ensure system delivery in accordance with defined Service Level Agreements (SLAs)
- Support our technical support teams on technically complex, strategic, large-scale, or long-running customer engagements
- Identify incident trends and patterns through regular feedback and incident reporting
- Analyze and respond to customer incidents and service requests
- Maintain monitoring, metrics collection, deployment, and related tools
- Contribute to performance optimization and capacity planning processes
- Provide business intelligence data to product management and sales teams
Requirements
- Bachelor's degree in Computer Science or Computer Engineering, or equivalent experience
- Demonstrate autonomy, initiative, and resourcefulness (curiosity)
- Strong organizational skills, deductive reasoning, priority management, and attention to detail
- Strong analytical and troubleshooting skills
- Ability to multitask, work iteratively, reprioritize work, and deliver results
- Team player with a commitment to meeting team commitments
- Passion for process improvement and commitment to customer satisfaction
- Fluency in French and English, both spoken and written (this role requires interactions with international colleagues and clients)
Benefits
- Competitive compensation package
- Training fee reimbursement program
- Subsidized meals at our on-site bistro (Les Cordons Bleus)
- Work-life balance supported by flexible working hours
- Unlimited free coffee
- Free parking for all employees
- On-site fitness center
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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