AM
Air MethodsOperations Manager Assistant
Assist the Communications Operations Manager with daily operations and support Supervisors in team management. Ensure compliance and develop training programs for effective KPI attainment.
About the role
- Assist customers during initial deployments of the solution
- Ensure system delivery in accordance with defined Service Level Agreements (SLAs)
- Support our technical support teams on technically complex, strategic, large-scale, or long-running customer engagements
- Identify incident trends and patterns through regular feedback and incident reporting
- Analyze and respond to customer incidents and service requests
- Maintain monitoring, metrics collection, deployment, and related tools
- Contribute to performance optimization and capacity planning processes
- Provide business intelligence data to product management and sales teams
Requirements
- Bachelor's degree in Computer Science or Computer Engineering, or equivalent experience
- Demonstrate autonomy, initiative, and resourcefulness (curiosity)
- Strong organizational skills, deductive reasoning, priority management, and attention to detail
- Strong analytical and troubleshooting skills
- Ability to multitask, work iteratively, reprioritize work, and deliver results
- Team player with a commitment to meeting team commitments
- Passion for process improvement and commitment to customer satisfaction
- Fluency in French and English, both spoken and written (this role requires interactions with international colleagues and clients)
Benefits
- Competitive compensation package
- Training fee reimbursement program
- Subsidized meals at our on-site bistro (Les Cordons Bleus)
- Work-life balance supported by flexible working hours
- Unlimited free coffee
- Free parking for all employees
- On-site fitness center
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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