Center Operations Manager overseeing efficient USO Center operations and staff management to support the military community in Japan.
About the role
- Run the weekly Delivery business rhythm (forecast reviews, staffing standups, at‑risk project reviews, backlog health).
- Maintain a rolling 13‑week delivery and revenue forecast; track variance to plan and drive corrective actions.
- Build and maintain dashboards for utilization, margin, delivery status, and capacity.
- Establish & monitor project P&L (budget vs. actuals, gross margin, burn rate, change orders, billing milestones).
- Partner with Finance on revenue recognition readiness (T&M vs. fixed fee), WIP, backlog, and DSO impacts.
- Ensure accurate and timely time entry, expense submission, and milestone completion for invoicing.
- Own supply/demand planning, role forecasting, and staffing requests across projects and pre‑sales.
- Track utilization (billable, productive, and bench) and recommend hiring or contractor backfills.
- Maintain skills inventory and help route the right resources to the right work.
- Setup initial PSA system and ensure data accuracy and process compliance in PSA and CRM.
- Define and enforce a services data dictionary (project stages, fields, picklists, SLAs); build automation and QA checks.
- Translate SOWs into deliverable work plans with budgets, schedules, and resourcing assumptions.
- Partner with Sales Ops to ensure opportunity handoff completeness and clean project creation; align with Finance on billing cadence and margin targets.
- Create and maintain process documentation, standardize SOW templates, project plans, and reporting packs; train PMs/consultants on operational best practices.
- Analyze trends to reduce delivery risk and improve throughput; lead pilots for new tools or process changes and scale successes.
Requirements
- 4+ years in Delivery Operations, PS Operations, Consulting Operations, or Revenue/Services Ops at a SaaS, PaaS, or services org.
- Proficiency with Salesforce and PSAs; comfort administering objects, reports, and workflows.
- Strong analytical skills; expert in spreadsheets; familiarity with BI tools (e.g., Looker, Tableau) and basic SQL a plus.
- Understanding of project accounting (fixed fee vs. T&M, margin, WIP, backlog, DSO, rev-rec readiness).
- Process design and change management skills; able to turn ambiguity into standard operating procedures.
- Excellent communication and stakeholder management; comfortable influencing without authority.
- High attention to detail, ownership mindset, and bias for action.
- Ability to be within commuting distance of San Francisco office and work in-office 3 days per week.
- Nice to have: Experience launching or restructuring PSA processes during high growth; prior hands-on PM/consulting experience on enterprise projects; familiarity with AI/ML or data platform implementations; experience with FinancialForce/Certinia PSA; familiarity with Google Workspace, Jira/Asana, Confluence/Notion.
Benefits
- Competitive salary and benefits package, including equity options and healthcare.
- Opportunity to work at a mission-driven AI startup that is transforming how Fortune 500 companies operate.
- Fast-paced, dynamic work environment where contributions directly impact the company’s success.
- Collaborative culture that values professional growth and encourages taking on new responsibilities.
- Exposure to cutting-edge AI technologies and the opportunity to support a world-class team.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
TH
Manager leading front - line/professional support teams at Thrivent. Focused on operational excellence and team development to deliver maximum results.
Lead global marketing communications at NAMSA, focusing on MedTech solutions for healthcare. Oversee strategies and initiatives to drive client engagement and success.
Global Mobility Operations Trainee assisting the team in VAT compliance solutions while working in a multicultural environment. Gaining valuable insights into multinational clients' operations and working with a diverse team.
ST
StabletonFund Operations Analyst
Fund Operations Analyst contributing to life - cycle management and financial processes at fintech startup. Aiding innovative investment product operations and regulatory compliance.
Campus Programs Operations Manager overseeing T - Mobile's early talent programs, ensuring operational efficiency and exceptional candidate experiences. Leading coordination from offer through onboarding.
GA
GE AerospaceOperations Management Leadership Program
Operations Management Leadership Program at GE Aerospace for developing future leaders in manufacturing and supply chain. Engaging in rotational assignments across Italy to build leadership skills.
BR
BrillioLead, Operations
Lead in Finance Operations responsible for P&L analysis and revenue management. Partnering with sales and business teams to ensure accuracy and operational discipline.
Senior Maintenance Supervisor overseeing maintenance operations at multiple properties in Southern California. Responsible for physical property conditions and team management with travel in Southern California.
PL
Pinnacle Propane, LLCOperations Supervisor
Operations Supervisor overseeing drivers and service technicians at Pinnacle Propane in Texas, ensuring safety and compliance in daily operations. Responsible for planning, directing work, and managing customer service expectations.