Dealer Operations Coach improving dealership performance by implementing contact strategies and customized coaching solutions. Collaborating with management to drive results and resolve issues.
Responsibilities
Work with Regional Operations Management to effectively implement an effective dealership contact strategy
Collaborate with Account Management on diagnosis, analysis, and action plans to improve dealership performance
Work with dealership management to gain support, change behavior and drive results
Quickly build relationships at all levels of the dealership in order to implement changes
Resolve customer service issues related to any OEM program
Develop and maintain consistent contact schedule with assigned dealers
Manage all activity tracking and account information in the sales contact system
Submit timely update reports, itineraries, and expense reports to management as required
Complete all activities required to effectively analyze and diagnose dealership gaps and drivers
Create and execute customized coaching solutions to improve dealership personnel performance across all areas
Requirements
BA/BS degree preferred
Minimum of 1-2 years of experience in a position that would display organizational and project management skills
Proficient with Microsoft Office Suite
Excellent interpersonal and communication skills
Effective presentation skills
Benefits
paid time off
medical
dental
vision
401k match (50% on the dollar up to 7% of employee contribution)
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