JI
Jones Lang LaSalle Americas, Inc.Chief Engineer
Chief Engineer responsible for operational management and effective daily leadership in critical environments. Overseeing machinery and systems operation while ensuring safety and compliance.
About the role
- Work with customers during select post-launch engagements to evaluate, improve, and provide guidance and troubleshooting for technical issues including configurations, integration to external storage, custom app tiles, SSO, and other 3rd party applications
- Function as the project technical SME for customer onboarding to the Simpplr platform
- Research, troubleshoot and diagnose technical issues experienced by Simpplr customers during implementation with minimal oversight
- Promptly escalate unresolved issues to appropriate internal teams
- Work with internal Engineering and Product Management teams in resolution of issues and providing input on product enhancements
- Log and respond to issues using management tools (Jira and Zendesk)
- Build positive and empathetic relations with customers
- Contribute to maintaining a high Net Promoter Score (NPS) on implementation
- Provide prompt and accurate feedback to customers
- Provide advice and guidance to customers in the use of Simpplr features and functions for the development of Customer built custom integrations
- Author custom scripts and/or one off programs to facilitate Customer onboarding to the Simpplr platform
- Support migration of customers legacy content into Simpplr
- Serve as a trusted advisor by providing recommendations and sharing best practices
Requirements
- 7+ years in SaaS professional services
- 3+ years experience onboarding customers to SaaS platforms in a customer facing, technical role
- Experience working with AWS services
- 5+ years experience implementing integrations between applications via API’s
- Experience migrating data between cloud platforms and/or from on-prem platforms to cloud platforms
- Solid working knowledge of REST API, APEX, JS, CSS, HTML, JSON. XML, SAML
- Experienced with SSO (i.e OKTA, AD). SSO Certification is desired but not required
- Experienced in using SaaS-based project tools (Jira, Zendesk, Teamwork)
- Working knowledge of file management solutions such as SharePoint, Box, DropBox
- Ability to handle multiple, complex projects simultaneously with minimal supervision
- Proven ability to clearly document and communicate technical concepts to both technical and non-technical audiences, including but not limited to C-Level personnel
- Security Certification desired but not required
- Professional services background and experience in systems integration
- Hands-on experience with AWS and applications built upon the AWS platform
- Strong communication skills and ability to empathize with customers
Benefits
- Simpplr’s Hub-Hybrid-Remote flexible work model
- Hub - 100% work from Simpplr office
- Hybrid - Hybrid work from home and office
- Remote - 100% remote within your country of hire
- Opportunity to join an early start-up for the opportunity and the culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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