Simpplr is today’s modern intranet.
Simpplr makes it possible for businesses to connect, align, and engage their entire workforce across the enterprise.
Trusted by leading brands, including Workday, AAA, UKG, DocuSign, Eurostar, and Coursera.
Our customers are achieving measurable productivity gains, increased employee engagement, and higher employee retention.Simpplr is headquartered in Redwood City, CA with offices in the UK and India, and is backed by Norwest Venture Partners and Salesforce Ventures.
We are growing and looking for talented individuals who seek a smart and passionate team with one common goal...help employees be more successful at work.

Simpplr

Browse and apply for open jobs at Simpplr.

customer-success-manager

Simpplr is an AI-powered employee experience platform providing a comprehensive suite of intranet solutions. More than just an intranet, Simpplr aims to enhance workforce engagement and communication through features like AI assistants, enterprise search, personalized content delivery, and analytics. It caters to human resources, internal communication, and information technology teams by offering tools for employee communication, onboarding, recognition, and engagement. Simpplr is trusted by over 1000 organizations worldwide, standing out for its ease of use and innovative features. Recognized as a leader in Gartner Magic Quadrant for Intranet Packaged Solutions, Simpplr contributes to creating vibrant, connected workplaces and enhances employee experiences through personalized and automated solutions.

Simpplr is today’s modern intranet. Simpplr makes it possible for businesses to connect, align, and engage their entire workforce across the enterprise. Trusted by leading brands, including Workday, AAA, UKG, DocuSign, Eurostar, and Coursera. Our customers are achieving measurable productivity gains, increased employee engagement, and higher employee retention.Simpplr is headquartered in Redwood City, CA with offices in the UK and India, and is backed by Norwest Venture Partners and Salesforce Ventures. We are growing and looking for talented individuals who seek a smart and passionate team with one common goal...help employees be more successful at work.

• Manage and coach a growing team of SMB CSMs (up to 5).
• Drive accountability, consistency, and professionalism in customer interactions.
• Foster career growth and skills development within the team.
• Act as the escalation point for customer issues requiring managerial involvement.
• Own and manage a personal portfolio of higher-ARR SMB accounts, ensuring high adoption, retention, and satisfaction.
• Partner with customers to align product capabilities with their business goals.
• Support renewals and expansion opportunities within assigned accounts.
• Ensure team adherence to Customer Success processes, including Gainsight/Salesforce updates, playbook execution, and customer health tracking.
• Maintain team dashboards and reporting for leadership visibility.
• Coordinate with cross-functional stakeholders (Support, Product, Sales, and Executive Leadership) to resolve issues and improve customer outcomes.
• Be accountable for team-level KPIs, including renewal rate & churn for the SMB segment, customer adoption, engagement, and health scores, and employee retention and development within the India team.
• Report on progress, risks, and outcomes to US leadership on a regular basis.
• Work closely with US-based leaders and peers to ensure process alignment and global consistency.
• Provide insights on SMB customer needs to influence product roadmap and company strategy.

Manager, SMB Customer Success

Customer Success Manager leading a team and personal accounts for SMB customers at Simpplr. Overseeing growth and customer advocacy in a hybrid work environment.

frontend-engineer

• Lead development of the Workflow Builder with emphasis on usability, performance, and scalability.
• Architect and deliver complex, high-impact features end-to-end, ensuring system reliability and maintainability.
• Mentor and coach a small team of engineers, raising the bar for code quality, performance, and design principles.
• Collaborate with Product Managers, Designers, and Architects to align technical solutions with business needs.
• Champion engineering best practices, CI/CD improvements, and developer experience initiatives.
• Explore and adopt modern frameworks, design patterns and tooling for FE to future-proof the product.

Lead Software Engineer – Frontend

Lead Software Engineer focusing on building and scaling Workflow Builder at AI-powered platform Simpplr. Collaborate with cross-functional teams for high-impact features and usability.

consultant

• Partner with Project Managers and customers to define and implement employee engagement and communications strategies using Simpplr One
• Conduct discovery and lead strategy discussions to identify customer business objectives
• Implement concurrent projects varying in size and complexity, advising on information organization, content migration, audience targeting, governance, and change management
• Provide program strategies supporting employee Surveys, Recognition, Communications, and Engagement
• Provide best practices guidance and suggested use cases, combining Software Implementation, Internal Comms and Employee Experience expertise
• Define solutions for both standard and unique use cases identified during implementation
• Educate and train customers on Simpplr features and functionalities
• Collaborate with Simpplr leadership and Product Management to evolve and scale implementation processes and product offerings
• Collaborate with Customer Success, Professional Services, Product, and Support to document best practices

Customer Value Consultant

Customer Value Consultant at Simpplr driving intranet adoption for enterprise customers. Advises on strategy, implementation, training, and change management.

engineer

• Work with customers during select post-launch engagements to evaluate, improve, and provide guidance and troubleshooting for technical issues including configurations, integration to external storage, custom app tiles, SSO, and other 3rd party applications
• Function as the project technical SME for customer onboarding to the Simpplr platform
• Research, troubleshoot and diagnose technical issues experienced by Simpplr customers during implementation with minimal oversight
• Promptly escalate unresolved issues to appropriate internal teams
• Work with internal Engineering and Product Management teams in resolution of issues and providing input on product enhancements
• Log and respond to issues using management tools (Jira and Zendesk)
• Build positive and empathetic relations with customers
• Contribute to maintaining a high Net Promoter Score (NPS) on implementation
• Provide prompt and accurate feedback to customers
• Provide advice and guidance to customers in the use of Simpplr features and functions for the development of Customer built custom integrations
• Author custom scripts and/or one off programs to facilitate Customer onboarding to the Simpplr platform
• Support migration of customers legacy content into Simpplr
• Serve as a trusted advisor by providing recommendations and sharing best practices

Customer Value Engineer

Deliver post-implementation technical support, integrations, migrations, and SSO guidance for customers of Simpplr's AI-powered digital workplace platform, collaborating with engineering and product teams.

ai-engineer

• Design, code and lead the build of Simpplr’s AI-native platform embedding explainability, traceability, observability and auditing as core capabilities
• Deliver enterprise-scale AI capabilities using MCP, RAG, multimodal, LLMs, SLMs, fine-tuned custom ML models and agentic workflow automation
• Define technical strategy and roadmap; align with product and engineering leaders to deliver customer value at speed and scale
• Establish and champion Responsible AI principles like bias detection, privacy-by-design, compliance with security and governance standards
• Build robust AIOps and MLOps pipelines with versioning, CI/CD, monitoring, rollback and drift detection
• Mentor engineers and data scientists to build high-trust and high-performance AI teams
• Partner with cross-functional teams to integrate AI into core product experiences and ensure measurable impact on user engagement and productivity

Lead AI Engineer

Lead AI Engineer building Simpplr's AI-native platform, architecting LLMs, RAG, MCP and agentic workflows to scale AI for the digital workplace.

Simpplr

About the company

Open jobs