About the role

  • Handle customer requests across our channels (email, phone, chat (coming soon)).
  • Identify the nature of each issue (hardware or software), create and update the corresponding tickets, and ensure proper internal coordination to drive resolution.
  • Ensure clear, proactive communication throughout the follow-up, both internally and externally.
  • Work closely with Operations, Product, Tech, and Customer Success teams.
  • Document recurring cases and contribute to expanding our knowledge base.
  • Manage multiple requests in parallel while maintaining a structured approach.
  • Implement and optimize our communication channels and support processes.

Requirements

  • 3 to 5 years of experience in customer support, customer success, or B2B client relations.
  • Excellent written and verbal communication in French; professional working proficiency in English is a plus.
  • Strong customer service mindset, a pedagogical approach, and attention to detail.
  • Comfortable with SaaS tools (HubSpot, Notion, Jira, Slack, etc.) and curious about tech environments.
  • Ability to stay calm and maintain a friendly, composed attitude even when things speed up.

Benefits

  • Hybrid in Paris: 3 days in the office, 2 days remote per week
  • Cadre employment contract and RTT (between 8 and 12 days per year depending on public holidays)
  • A Mac or PC according to your preference
  • 60% employer contribution to meal vouchers (tickets restaurant) worth €9 per working day
  • €50 per month contribution towards training
  • Comprehensive health insurance (Alan)
  • Offices located in central Paris (3rd arrondissement)
  • Annual offsite with the whole team and numerous company events

Job title

Customer Support Specialist, Experienced

Job type

Experience level

Mid levelSenior

Salary

€45,000 - €55,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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