Identify the nature of each issue (hardware or software), create and update the corresponding tickets, and ensure proper internal coordination to drive resolution.
Ensure clear, proactive communication throughout the follow-up, both internally and externally.
Work closely with Operations, Product, Tech, and Customer Success teams.
Document recurring cases and contribute to expanding our knowledge base.
Manage multiple requests in parallel while maintaining a structured approach.
Implement and optimize our communication channels and support processes.
Requirements
3 to 5 years of experience in customer support, customer success, or B2B client relations.
Excellent written and verbal communication in French; professional working proficiency in English is a plus.
Strong customer service mindset, a pedagogical approach, and attention to detail.
Comfortable with SaaS tools (HubSpot, Notion, Jira, Slack, etc.) and curious about tech environments.
Ability to stay calm and maintain a friendly, composed attitude even when things speed up.
Benefits
Hybrid in Paris: 3 days in the office, 2 days remote per week
Cadre employment contract and RTT (between 8 and 12 days per year depending on public holidays)
A Mac or PC according to your preference
60% employer contribution to meal vouchers (tickets restaurant) worth €9 per working day
€50 per month contribution towards training
Comprehensive health insurance (Alan)
Offices located in central Paris (3rd arrondissement)
Annual offsite with the whole team and numerous company events
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