Agent managing complex customer inquiries in energy, focusing on documentation and resolution. Supports customers with solar installations and electrical connections while ensuring quality service.
About the role
- Customer Support Specialist administering financial contracts for Czech Republic and Slovakia markets. Supporting customer care and managing contracts with a focus on operational performance.
Responsibilities
- Administration of Financial contracts for Czech Republic and Slovakia markets
- Customer care and contract management for Czech Republic and Slovakia markets
- Support and consult potential Customer during offering and application process
- Active contribution to the operational functioning and performance of the Operation Department dedicated to Czech and Slovak market
- Co-creation and development of processes of the Operation Department
Requirements
- Fluent/native in Czech and/or Slovak - speaking and writing
- Business experience in collection or customer service
- Problem Solving and continuous improvement skills
- Strong customer and process orientation
- Fluent in English - both verbal and and written
Benefits
- Sharing the costs of sports activities
- Private medical care
- Hybrid work opportunities
- Contract of employment for 18 months
- Employment contract by outsourcing company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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