Customer Care role enhancing client satisfaction and relationships for a rapidly scaling FinTech startup based in Lisbon. Collaborating with various teams and managing customer interactions via chat.
About the role
- Customer Support Specialist at Cin7 providing technical assistance and support for global customers using inventory management software. Focused on building customer trust and loyalty through excellent service.
Responsibilities
- Interact with the customers through our leading class customer portal (powered by Salesforce) to determine the nature of technical issues in an expedient, efficient and friendly manner.
- Collaborate with the team to identify and diagnose hardware and software faults or user errors.
- Conduct detailed investigations into customers’ technical issues or user challenges with the Cin7 platform.
- Communicate Cin7 product usage to our global product managers in order to optimize product performance and enhance client experience.
- Collaborate closely with customers, updating them on the timelines and status on the tickets.
- Build customer loyalty and trust through demonstrating superior technical knowledge and efficient resolutions.
- Log queries into the system and coordinate their progress and resolution.
- Willingly offer advice and guidance to promote maximum output for clients from Cin7 products.
Requirements
- 1 year experience in a customer support role, preferably at a software company
- Retail, warehouse, supply chain, wholesale or inventory software experience preferred
- Superior interpersonal and customer support skills to provide excellent service
- Professional verbal and written communication skills
- Aptitude to build strong analytical and critical thinking skills
- Experience supporting customers through a variety of contact channels including chat, email and phone
- Ability and willingness to work on rotating roster based shifts (including weekends)
- Relevant technical qualification and/or relevant work experience
Benefits
- Hybrid Working Environment - 3 days work from home per week
- Option to work 30 days every six months fully remote from anywhere in the world
- Celebrate your birthday with a paid day off
- A Global Wellness Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
- Fully paid health insurance
- Monthly Social Fridays drinks and food on us
- Discounted gym membership as well as discounts at some local eateries etc
- Recruitment referral bonus
- Relaxed dress code
- Modern office in Grafton complete with pool table, table tennis, PS5, Coffee machines etc
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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