Customer Experience Associate providing customer service and financial transactions for TD Canada Trust. Supporting diverse customer needs and enhancing their banking experience in Quebec.
About the role
- Provide customer support in the form of answering and documenting calls, sending emails, etc
- Troubleshoot JustPark’s software and hardware in real time, using diverse techniques
- Follow proper protocols when triaging and escalating issues to other team members as necessary
- Identify patterns in frequently occurring issues and provide customer feedback
- Work closely with other members of the CX team to ensure the success of all customers
- Help as needed with department projects and administrative work
- Strategic program development to plan for clients’ success and communication internally and externally on progress
- Retaining and identifying opportunities for increased adoption from existing clients
- Analyzing data independently to discover insights and trends that drive recommendations for clients
- Providing accurate and timely feedback for product and service improvements
- Maintaining current industry knowledge of industry trends and issues
- Document best practices and help train teammates
Requirements
- Must be based in the US, ideally in the DFW area
- Ability to work evenings & weekends is required
- Some prior experience with use of CRM tools (we use Salesforce, Asana, G-Suite & Jira)
- Ability to travel to customer launches and support visits
- Highly analytical, process-oriented, and data-driven
- Strong empathy and passion for customers’ growth
- Flexibility to schedule calls based on customer availability
- Bachelor’s Degree preferred
- Customer Service or Event/Ticketing experience a strong plus
- Previous experience working in a fast-paced environment or in the tech industry is a plus
Benefits
- Complimentary in-office barista
- Catered breakfast & lunch between Tuesdays - Thursdays
- Weekly social events at the office
- Comprehensive medical & dental coverage through Cigna
- Multiple healthcare plan options including low-deductible and HSA along with broad supplemental benefits
- Employee Assistance program
- Subscriptions to mental health assistance platforms
- Travel stipend for local employees
- Generous parental leave policy
- Fertility support via ARC Fertility
- Pet insurance and discount plans
- 401(k) retirement and savings plan
- Regular social activities such as annual Hackathons and ad hoc celebrations
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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