Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Support Representative resolving customer issues and troubleshooting software at JustPark. Engaging with clients and ensuring a seamless parking experience through expert support.
Responsibilities
- Provide customer support in the form of answering and documenting calls, sending emails, etc
- Troubleshoot JustPark’s software and hardware in real time, using diverse techniques
- Follow proper protocols when triaging and escalating issues to other team members as necessary
- Identify patterns in frequently occurring issues and provide customer feedback
- Work closely with other members of the CX team to ensure the success of all customers
- Help as needed with department projects and administrative work
- Strategic program development to plan for clients’ success and communication internally and externally on progress
- Retaining and identifying opportunities for increased adoption from existing clients
- Analyzing data independently to discover insights and trends that drive recommendations for clients
- Providing accurate and timely feedback for product and service improvements
- Maintaining current industry knowledge of industry trends and issues
- Document best practices and help train teammates
Requirements
- Must be based in the US, ideally in the DFW area
- Ability to work evenings & weekends is required
- Some prior experience with use of CRM tools (we use Salesforce, Asana, G-Suite & Jira)
- Ability to travel to customer launches and support visits
- Highly analytical, process-oriented, and data-driven
- Strong empathy and passion for customers’ growth
- Flexibility to schedule calls based on customer availability
- Bachelor’s Degree preferred
- Customer Service or Event/Ticketing experience a strong plus
- Previous experience working in a fast-paced environment or in the tech industry is a plus
Benefits
- Complimentary in-office barista
- Catered breakfast & lunch between Tuesdays - Thursdays
- Weekly social events at the office
- Comprehensive medical & dental coverage through Cigna
- Multiple healthcare plan options including low-deductible and HSA along with broad supplemental benefits
- Employee Assistance program
- Subscriptions to mental health assistance platforms
- Travel stipend for local employees
- Generous parental leave policy
- Fertility support via ARC Fertility
- Pet insurance and discount plans
- 401(k) retirement and savings plan
- Regular social activities such as annual Hackathons and ad hoc celebrations
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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