Hybrid Customer Support Consultant – English-Bilingual Streaming App

Posted 2 months ago

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About the role

  • Support Consultant for a major streaming platform, providing bilingual support and troubleshooting complex issues. Collaborating with teams to optimize customer experience in São Paulo, Brazil.

Responsibilities

  • Handle and resolve escalated cases, using technical and communication skills to diagnose and solve complex customer issues
  • Provide personalized, high-quality support across social media, chat, phone, and offline channels, with a focus on technical support, retention, and billing
  • Maintain compliance with established processes and quality standards, documenting all interactions and resolutions accurately
  • Collaborate with other teams, including Level 1 and Level 3, to ensure continuity and resolution of customer cases
  • Propose improvements and optimizations to support processes based on insights gathered during service
  • Demonstrate proactivity by staying up to date with the latest trends and innovations in technology and streaming, applying this knowledge to enhance customer support

Requirements

  • Be at least 18 years old
  • High school diploma or equivalent
  • Advanced/Fluent in English and Portuguese

Benefits

  • Health insurance
  • Dental insurance
  • Meal or food allowance (Meal Voucher)
  • Life insurance
  • Childcare assistance
  • Transportation voucher
  • Fuel allowance (only for departures from 11:40 PM onwards)
  • Up to 50% discounts at partner universities and companies
  • Profit sharing or results-based bonuses
  • Partnership agreements with affiliated companies
  • Discounts on products
  • Opportunities for career growth and professional development
  • Stimulating and collaborative work environment

Job title

Customer Support Consultant – English-Bilingual Streaming App

Job type

Experience level

Mid levelSenior

Salary

R$2,212 per month

Degree requirement

High School Diploma

Location requirements

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