Member Experience Consultant developing member education and communication solutions at Sun Life. Focuses on enhancing client engagement and corporate goals through effective strategies and relationships.
VL
Hybrid Bilingual Member Services Specialist
Posted 2 months ago
About the role
- Bilingual Member Services Specialist cultivating relationships with veterinary practices and supporting their needs. Offering consultations and workshops while developing brand awareness for Veterinary Purchasing Co.
Responsibilities
- Cultivate relationships with member practices
- Increase awareness around company initiatives and services
- Perform pro-active practice visits to foster relationships with members
- Serve as a voice for members, bringing back field information to better serve them
- Liaise with members and answer questions and concerns efficiently and professionally
- Provide initial practice needs assessment and support plan to assist practices
- Offer one-on-one consultations with practice owners and managers as requested
- Develop and facilitate workshops for member practices in live and virtual formats
- Attend conferences and assist in staffing booths and providing live support
- Prepare and submit regular KPIs (key performance indicators)
- Maintain up to date records of field visits and practice consults
- Keep abreast of industry trends and developments
Requirements
- Excellent written/oral communication skills (English & French)
- 5 years of direct experience in the veterinary industry
- Familiar with veterinary concepts, practices and procedures
- Extensive experience and judgment to plan and accomplish goals
- Excellent problem solving and decision making
- Effective organization/time management
- The ability to be flexible with hours and regular travel
- Demonstrated skill in establishing and maintaining professional networks and connections
- Knowledge of Practice Information Management Software’s (PIMS) an asset
Benefits
- Competitive salary
- Employer-funded pension plan
- RRSP top-up program
- 100% employer-paid Health and Dental Benefit premiums, with option to enhance benefits coverage through employee co-pay
- Paid time off to volunteer
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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