Customer Service Advisors supporting electricity customers in Ireland through various channels. Responsible for handling customer queries and providing excellent service in the Customer Care Centre.
About the role
- Provide administrative and operational support to ensure smooth day-to-day business operations
- Assist in organizing and coordinating training sessions, quality initiatives, and engagement activities
- Maintain accurate records, reports, and documentation for internal processes
- Support the preparation of presentations, reports, and communication materials
- Collaborate with cross-functional teams to ensure timely execution of projects and initiatives
- Monitor and track progress of assigned tasks and provide regular updates to stakeholders
- Contribute to continuous improvement efforts by identifying opportunities for process optimization
- Work closely with managers and team leads to coordinate activities and implement initiatives that enhance operational efficiency and employee experience
Requirements
- Experience in administrative support, operations, or a similar role
- Strong organizational and multitasking skills with attention to detail
- Proficiency in MS Office tools (Word, Excel, PowerPoint); familiarity with collaboration tools is a plus
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team in a fast-paced environment
- Adaptability to changing priorities and business needs
- Ability to work 8:00am – 5:00pm UK time (schedule may vary depending on business needs)
Benefits
- Day 1 Health Care Coverage with up to 2 dependents
- Competitive Retirement Plan – Pearson doubles your contribution
- Volunteering Days and Employee Wellbeing Assistance
- Annual Pay Increase and Performance Bonus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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