About the role

  • Identify customer needs and help walk them through specific tools and features
  • Troubleshoot common issues with a product, merchandise, or service
  • Respond promptly to tickets and resolve issues in an effective and timely manner
  • Proactively use time wisely during high and low volume tickets
  • Communicate concerns and issues thoroughly across departments within company from direct feedback of customer interactions
  • Come in office at least once weekly to collaborate with team and strategize ways to improve customer service experience and best practices
  • Maintain documentation of feedback, concerns, and technical issues and escalate to applicable parties as needed
  • Conduct regular follow ups with customers with open tickets and unresolved issues
  • Provide introductory information to new and existing customers
  • Readily assist in livestream chats, merchandise launches, and other events as needed
  • Collaborate with team members and other internal departments on best practices when communicating specific information to customers
  • Attend and contribute to regularly weekly scheduled staff meetings and company meetings in person or via zoom
  • Maintain professional and positive attitude while interacting with customers

Requirements

  • High school diploma or equivalent
  • Basic computer skills and technology understanding
  • Proficiency in speaking, reading and writing in the English language required
  • Additional language proficiency is a plus
  • Experience with Zendesk platform or remote support tools preferred
  • 2+ years experience in customer service (preferred)
  • Ability to sit or stand at a desk for extended periods of time
  • Must be authorized to work in the United States
  • Ability to answer high volumes of tickets, emails, chats, and inquiries
  • Proficient verbal and written communication skills

Job title

Customer Support Agent

Job type

Experience level

JuniorMid level

Salary

$14 - $18 per hour

Degree requirement

High School Diploma

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job