Logistics Customer Service Representative enhancing operational success and customer satisfaction at CEVA Logistics. Providing outstanding service by addressing inquiries and managing logistics activities.
About the role
- Respond to customer inquiries related to the online marketplace with a positive, empathetic and professional attitude
- Follow communication procedures and policies
- Evaluate and make decisions in accordance with defined policies and guidelines
- Provide customer support and back office services for ecommerce companies
Requirements
- No previous experience required (some customer service experience ideal)
- Strong PC skills and ability to learn new computer tools
- Good communication skills
- Strong analytical and decision making skills
- Attention to detail
- German or Dutch/Flemish language skills (advanced/proficient)
- English language skills (conversational)
- Professional attitude and punctual attendance
- Able to work autonomously, meet deadlines, follow procedures and instructions
- Flexible in working times
- Passionate about making a difference
Benefits
- Team Performance Bonus, received twice a year, based on team performance
- Development and Career Opportunities
- Free transport to the office from certain areas in Malta
- Free Private Health Insurance cover (after probationary period)
- Free annual eye test
- Discounts for Gym Membership, Taxi Services
- Free English Course
- Work from home allowance
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
CC
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