Customer Success Manager at Black Duck Software, Inc. supporting enterprise software adoption and renewal targets using a digital - first engagement strategy.
About the role
- Customer Success Operations Analyst organizing data to assist the CS team in informed decision-making. Collaborating with product and engineering teams while maintaining performance reports in a hybrid workplace.
Responsibilities
- Build and maintain performance reports, pilot tracking sheets, and churn analysis.
- Prepare customer-facing visuals, slide decks, and internal notes from usage data.
- Track internal progress on feature requests, customer feedback loops, and follow-ups.
- Maintain accurate and up-to-date documentation, including playbooks, testing steps, and agreements.
- Collaborate with Product, Engineering, and Support teams.
- Review customer performance trends to spot opportunities, risks, and insights that inform CS strategy.
Requirements
- 1–2 years of experience in customer success operations, analytics, project support, or similar roles.
- Strong organizational and project management skills
- High attention to detail
- Problem-solving mindset
- Proficiency in Google Sheets or Excel
- Clear written and verbal communication skills
- Comfortable with tools like Google Workspace, Notion, HubSpot, and Slack.
Benefits
- Weave is an equal opportunity employer committed to fostering an inclusive workplace
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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