Technical Support Manager responsible for technical inquiries at TomTom's automotive solutions. Delivering high - quality support and collaborating with various teams.
About the role
- Customer Success Operations Analyst organizing data to assist the CS team in informed decision-making. Collaborating with product and engineering teams while maintaining performance reports in a hybrid workplace.
Responsibilities
- Build and maintain performance reports, pilot tracking sheets, and churn analysis.
- Prepare customer-facing visuals, slide decks, and internal notes from usage data.
- Track internal progress on feature requests, customer feedback loops, and follow-ups.
- Maintain accurate and up-to-date documentation, including playbooks, testing steps, and agreements.
- Collaborate with Product, Engineering, and Support teams.
- Review customer performance trends to spot opportunities, risks, and insights that inform CS strategy.
Requirements
- 1–2 years of experience in customer success operations, analytics, project support, or similar roles.
- Strong organizational and project management skills
- High attention to detail
- Problem-solving mindset
- Proficiency in Google Sheets or Excel
- Clear written and verbal communication skills
- Comfortable with tools like Google Workspace, Notion, HubSpot, and Slack.
Benefits
- Weave is an equal opportunity employer committed to fostering an inclusive workplace
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Technical Success Manager II at TomTom delivering technical support for automotive solutions. Collaborating with teams to enhance customer experience in a cross - functional role.
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