Hybrid Customer Success Manager

Posted 3 weeks ago

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About the role

  • Provide day-to-day support and consulting to Chinese-speaking developers using Tenjin’s platform
  • Help customers understand attribution, reporting, campaign analysis, and user acquisition performance
  • Conduct onboarding sessions, product training, and feature walkthroughs in Mandarin
  • Escalate and follow up on technical issues with the product/engineering team
  • Collect product feedback and communicate it back to internal teams
  • Support sales with upsell/renewal opportunities through strong customer relationships
  • Collaborate with marketing and product teams to create educational materials and content for Chinese-speaking users.

Requirements

  • Bachelor’s degree in business, marketing, engineering, or a related field
  • Open to outstanding fresh graduates with strong analytical skills and relevant academic/project experience
  • 1–2 years of experience in mobile UA, game publishing, client success, ad tech, consulting, or related field
  • Native-level Mandarin and fluent English
  • Excellent communication, problem-solving, and relationship-building skills
  • Strong analytical mindset and comfort with dashboards, data, and performance metrics
  • Ability to work independently and handle multiple customers and priorities at once.

Benefits

  • Competitive compensation
  • Flexible hours
  • Remote-first culture built on trust and autonomy

Job title

Customer Success Manager

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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