Customer Success Manager enhancing user experience and relationships at Wowflow, a tech company improving Customer Success in Facility Management. Responsible for onboarding and customer relationship management.
About the role
- Customer Success Manager providing support to Chinese-speaking developers on Tenjin’s platform. Collaborating with sales, product, and engineering teams to enhance customer satisfaction.
Responsibilities
- Provide day-to-day support and consulting to Chinese-speaking developers using Tenjin’s platform
- Help customers understand attribution, reporting, campaign analysis, and user acquisition performance
- Conduct onboarding sessions, product training, and feature walkthroughs in Mandarin
- Escalate and follow up on technical issues with the product/engineering team
- Collect product feedback and communicate it back to internal teams
- Support sales with upsell/renewal opportunities through strong customer relationships
- Collaborate with marketing and product teams to create educational materials and content for Chinese-speaking users.
Requirements
- Bachelor’s degree in business, marketing, engineering, or a related field
- Open to outstanding fresh graduates with strong analytical skills and relevant academic/project experience
- 1–2 years of experience in mobile UA, game publishing, client success, ad tech, consulting, or related field
- Native-level Mandarin and fluent English
- Excellent communication, problem-solving, and relationship-building skills
- Strong analytical mindset and comfort with dashboards, data, and performance metrics
- Ability to work independently and handle multiple customers and priorities at once.
Benefits
- Competitive compensation
- Flexible hours
- Remote-first culture built on trust and autonomy
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Analista Pleno de CRM managing user communication journeys at OLX. Collaborating across teams to deliver effective marketing campaigns for personalized user experiences.
Enterprise Customer Success Manager at SOCi leading strategic initiatives and fostering relationships with multi - location brands. Focused on customer success, revenue growth, and partnerships.
Professional in Sales Management in a hybrid role at Pars, focused on building client relationships and enhancing the commercial process.
Customer Success Director acting as site lead for client relationships in South Korea. Managing post - sales execution and driving adoption of IonQ's quantum cloud platform.
Client Success Director leading and developing Maven's SMB Client Success segment. Responsible for client experience, revenue retention, and ensuring growth and scalability.
Customer Success Manager working with private hospitals to facilitate the adoption of AI - driven health data solutions. Responsible for client engagement and retention strategies across a large user base.
Specialist in Tableau building advanced dashboards for decision - making using integrated data. Requires 3+ years of Tableau experience and proficiency in data visualization and analytics.
Intern in Customer Success Management at GreenPocket, a smart energy startup. Engaging in projects to improve customer satisfaction and user experience.
CRM Analyst creating customer segmentation and insights to optimize marketing campaigns. Working at Pernambucanas in a hybrid model to enhance customer satisfaction.