Senior Customer Success Manager driving value for strategic Enterprise customers in the Transport, Logistics, and Manufacturing sectors. Cultivating partnerships and ensuring customer success through adoption and measurable outcomes.
About the role
- Customer Success Manager at Pontosense, fostering long-term client relationships for privacy-first technology. Collaborating cross-functionally to ensure customer success and satisfaction.
Responsibilities
- Serve as the main point of contact for clients focused on safety, wellbeing, and independence
- Act as a long-term strategic partner, continuously supporting clients with best practices
- Manage end-to-end onboarding, from kickoff to activation
- Drive proactive engagement through value-based communication
- Partner with internal teams to identify opportunities for process improvement
- Monitor account health, usage, and performance metrics
- Collaborate with Product and Sales teams on renewal, cross-sell, or expansion discussions
- Advocate for our customers internally
Requirements
- Experienced in customer success, account management, or client operations
- Confident working directly with clients across multiple levels of an organization
- Skilled at balancing relationship management with results
- A clear and thoughtful communicator
- Comfortable collaborating cross-functionally with Sales, Product, and Operations teams
- Exposure to account growth, retention, or cross-sell initiatives is an asset
- Experience in AgeTech, healthcare, or wellbeing technology is an asset
Benefits
- Competitive compensation and performance-based growth opportunities
- Comprehensive health and wellness benefits
- Flexible, hybrid work environment that values autonomy
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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