Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
About the role
- Customer Success Manager at Pontosense, fostering long-term client relationships for privacy-first technology. Collaborating cross-functionally to ensure customer success and satisfaction.
Responsibilities
- Serve as the main point of contact for clients focused on safety, wellbeing, and independence
- Act as a long-term strategic partner, continuously supporting clients with best practices
- Manage end-to-end onboarding, from kickoff to activation
- Drive proactive engagement through value-based communication
- Partner with internal teams to identify opportunities for process improvement
- Monitor account health, usage, and performance metrics
- Collaborate with Product and Sales teams on renewal, cross-sell, or expansion discussions
- Advocate for our customers internally
Requirements
- Experienced in customer success, account management, or client operations
- Confident working directly with clients across multiple levels of an organization
- Skilled at balancing relationship management with results
- A clear and thoughtful communicator
- Comfortable collaborating cross-functionally with Sales, Product, and Operations teams
- Exposure to account growth, retention, or cross-sell initiatives is an asset
- Experience in AgeTech, healthcare, or wellbeing technology is an asset
Benefits
- Competitive compensation and performance-based growth opportunities
- Comprehensive health and wellness benefits
- Flexible, hybrid work environment that values autonomy
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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