Senior Customer Success Manager at Enthuse, engaging with charities to maximize their fundraising goals. Navigating complex relationships and guiding onboarding for success in a B2B SaaS environment.
About the role
- Customer Success Manager at GTT developing relationships while enhancing customer satisfaction and retention. Focused on onboarding, advocacy, and account management through proactive engagement.
Responsibilities
- Lead the onboarding process for new customers
- Act as the voice of the customer within the organization
- Drive high customer retention and renewal rates by ensuring clients see ongoing value
- Develop relationships with multiple levels of customer stakeholders from technicians to C level
- Serve as the customer's advisor throughout customer life cycle
Requirements
- 5+ years experience in enterprise, customer facing roles collaborating with both technical and business teams
- Previous experience in Telco sector is preferred
- Experience leading monthly and quarterly business reviews with client executives
- Experience communicating client business objectives or issues to your internal leadership in order to form a strategic account plan
- Experience collaborating with internal Product, technology, and/or operations team to understand client needs and communicate product feedback
- Ability to work in fast paced environment, be trusted to drive initiatives autonomously and gain buy in from a wide collection of stakeholders
- Demonstrates a strong commitment to continuous personal and professional development
- Excellent communication skills and the ability to build relationships at all levels
- Proficient with CRM tools, applications and AI
Benefits
- Hybrid working 1-2 days per week
- Normal Working Hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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