CRM Intern at Valentino aiding in client database management and supporting boutique teams. Focusing on data extraction and performance dashboard creation to enhance client outreach and engagement.
About the role
- Customer Success role supporting operational routines in programs of incentives at a growing startup. Collaborates with internal teams and monitors participant engagement.
Responsibilities
- Support the Customer Success team in the operational and strategic routines of incentive and recognition programs.
- Monitor participants' lifecycle, ensuring clear communications, documentation of evidence, and responses within defined deadlines.
- Monitor deliverables and outstanding items in Asana, updating statuses and deadlines, and flagging risks or deviations to the team and management.
- Follow up with internal teams to ensure proper execution of requests.
- Perform basic data analysis tasks, such as list verification, eligibility validation, and support with reports.
- Assist with sending communications and campaigns to participants, reviewing content before distribution.
- Attend follow-up meetings, record agendas and responsible owners, ensuring no requests are lost.
- Contribute to continuous process improvement and help build a culture of accuracy, accountability, and proactivity.
Requirements
- Education: Bachelor's degree completed or in progress in Business Administration, Marketing, Communications, Business Management, or related fields.
- Technical skills: Intermediate proficiency in Excel or Google Sheets, strong writing and clear professional verbal and written communication, experience with task management and organizing requests (Asana, Monday, ClickUp, or similar), basic knowledge of data analysis and performance metrics.
- Behavioral skills: Sense of urgency and commitment, attention to detail, strong organizational and prioritization skills, collaborative and curious mindset, proactivity to identify issues and seek solutions.
Benefits
- Benefit (iFood Benefits Card): BRL 920.00 per month
- Support for online education, events, and courses
- Performance reviews
- Structured career path
- Regular training
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Specialist engaging with ACA software clients to maximize product utilization. Resolving issues and fostering strong client relationships through proactive support and feedback.
Senior Customer Success Specialist at ACA developing relationships with ComplianceAlpha clients. Providing regulatory and financial market expertise ensuring client satisfaction and project support.
Customer Success Advisor supporting account management and driving new opportunities in VodafoneThree Business customer base. Managing inbound and outbound calls for customer needs and NPS improvement.
Customer Engagement Consultant providing exceptional service and support for Zurich's direct life products in Australia. Handling customer inquiries and enhancing the customer experience through efficient advice delivery.
Client Experience Specialist providing exceptional operational support for Fidelity's critical clients. Bilingual position requiring expertise in mutual funds and customer relations.
Lead transition to AI - powered sales for customers at Modjo, managing Success and Support teams for optimal customer experience.
Team Lead for Customer Engagement, driving client re - engagement and leading a small team towards strategic goals in customer success.
Customer Success & Product Coordinator managing onboarding and implementation at a UK data analytics company. Collaborating with clients and internal teams to enhance customer experiences.
Commercial Specialist developing B2B customer engagement strategies for Ford. Responsible for architecting data - driven customer journeys and executing complex marketing campaigns.