Account Manager focused on building and nurturing partnerships for a smooth customer experience at papernest. Driving satisfaction, retention, and strategic growth in service adoption.
About the role
- Serve as a strategic partner for large accounts, ensuring client success and retention for ConnectPlug. Collaborate with C-Level executives and manage relationships effectively.
Responsibilities
- Act as a strategic partner for enterprise accounts, ensuring customer success, retention and expansion.
- Manage long-term relationships with C-level decision makers and key influencers.
- Oversee the customer journey from implementation through increased adoption and advanced use of the solutions.
- Identify upsell and cross-sell opportunities within the customer base.
- Ensure renewal of strategic contracts, proactively working to reduce churn.
- Lead executive business meetings, presenting results, KPIs and proposals for evolution.
- Collaborate with Product, Marketing and Sales teams to align value strategies.
- Monitor KPIs such as MRR, NRR, churn and account health score.
Requirements
- Proven experience in Customer Success or Sales for enterprise accounts.
- Track record in relationship management and revenue expansion (upsell and cross-sell).
- Experience with SaaS or B2B technology solutions.
- Ability to engage with senior executives and conduct consultative negotiations.
- Proactive, analytical and results-oriented profile.
- Experience in Food Service and/or Retail (desirable).
- Pipeline management via CRM (HubSpot) (desirable).
Benefits
- Health insurance;
- Dental insurance;
- Meal allowance;
- Childcare assistance;
- Transportation allowance;
- Home office allowance (for hybrid or remote work);
- Profit-sharing program (PPR);
- Day off in the month of your birthday;
- Life insurance;
- Wellhub;
- Férias&Co (travel benefit);
- 6-month maternity leave and 20-day paternity leave;
- Partnerships with various establishments and institutions in the areas of education, health, leisure, entertainment, and more.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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