Customer Success Manager responsible for onboarding and supporting customer relationships at KnowBe4. Maximizing customer value and satisfaction through effective engagement strategies.
About the role
- Customer Success role enhancing client relationships and engagement with a focus on reducing churn. Collaborate cross-functionally to promote integrated solutions and client satisfaction.
Responsibilities
- Strengthen customer relationships throughout the customer journey, fostering connection, satisfaction, and a positive, memorable experience.
- Develop and execute engagement and retention initiatives aimed at reducing churn and building long-term partnerships.
- Collect and analyze product suggestions, bug reports, and feedback, serving as a bridge between customers and internal teams to drive continuous improvement of the solutions.
- Monitor the evolution of solutions and design strategies to improve the customer journey, ensuring the experience aligns with customer needs and expectations.
- Stay up to date on solution features and updates, providing consultative, effective, and informative support.
- Validate customers' use of solution features and identify adoption gaps, ensuring customers realize the platform's full potential and increasing account profitability.
- Monitor key customer portfolio indicators, dive into critical cases to ensure quality deliveries, and implement corrective actions when necessary.
- Collaborate with internal areas such as Product, Marketing, Customer Success, and Technology to deliver integrated solutions and a seamless customer experience.
- Identify expansion opportunities within the active customer base, driving consultative upsell and cross-sell initiatives focused on customer value.
Requirements
- Customer relationship management;
- Customer Success (CS) metrics;
- Data analysis and reporting;
- Account management;
- Delivering training and driving customer adoption.
Benefits
- Competitive salary package 💰;
- Flexible benefits (you choose how to use them based on your needs: culture, transportation apps, subscriptions, gym, meals, etc.) 🎉🚗💼🏋️🍔
- Unimed Unipart health plan 🏥;
- Career development track 🚀;
- Hybrid work 🏡;
- Day off 🌞;
- Short Friday (early finish on Fridays) 😎;
- Collaborative and dynamic work environment 🤝💼.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success professional providing training and support for clients at NOXTEC. Role involves monitoring project indicators and facilitating client communications.
Client Success Manager delivering exceptional grid value through utility EV managed charging programs. Collaborating with utility partners to maximize impact and achieve meaningful outcomes.
Customer Success Manager facilitating product adoption and client relationships at a health tech firm. Engaging with clinicians to improve outcomes through innovative dental solutions.
Customer Success Manager responsible for a B2B SaaS customer portfolio in Munich. Focusing on retention, growth, and effective customer lifecycle management.
Senior Client Success Manager overseeing high - value customer accounts in a leading SaaS company. Focused on strategic planning, customer satisfaction, and portfolio management.
Customer Success Manager for net2phone focusing on enhancing customer relationships and driving value realization. Responsible for account management, customer retention, and training coordination.
Partner Success Associate managing dropship accounts at Stadium Goods. Cultivating supplier relationships to enhance growth and engagement.
Senior Customer Success Manager responsible for customer engagement and product adoption at UpKeep. Building relationships and maximizing customer value within high - touch engagement model.
Junior Customer Success Manager at Oper enhancing customer support and experience in the fast - paced fintech sector, focusing on automation and customer interactions in a hybrid role.