Customer Success & Product Coordinator managing onboarding and implementation at a UK data analytics company. Collaborating with clients and internal teams to enhance customer experiences.
About the role
- Customer Success role enhancing client relationships and engagement with a focus on reducing churn. Collaborate cross-functionally to promote integrated solutions and client satisfaction.
Responsibilities
- Strengthen customer relationships throughout the customer journey, fostering connection, satisfaction, and a positive, memorable experience.
- Develop and execute engagement and retention initiatives aimed at reducing churn and building long-term partnerships.
- Collect and analyze product suggestions, bug reports, and feedback, serving as a bridge between customers and internal teams to drive continuous improvement of the solutions.
- Monitor the evolution of solutions and design strategies to improve the customer journey, ensuring the experience aligns with customer needs and expectations.
- Stay up to date on solution features and updates, providing consultative, effective, and informative support.
- Validate customers' use of solution features and identify adoption gaps, ensuring customers realize the platform's full potential and increasing account profitability.
- Monitor key customer portfolio indicators, dive into critical cases to ensure quality deliveries, and implement corrective actions when necessary.
- Collaborate with internal areas such as Product, Marketing, Customer Success, and Technology to deliver integrated solutions and a seamless customer experience.
- Identify expansion opportunities within the active customer base, driving consultative upsell and cross-sell initiatives focused on customer value.
Requirements
- Customer relationship management;
- Customer Success (CS) metrics;
- Data analysis and reporting;
- Account management;
- Delivering training and driving customer adoption.
Benefits
- Competitive salary package 💰;
- Flexible benefits (you choose how to use them based on your needs: culture, transportation apps, subscriptions, gym, meals, etc.) 🎉🚗💼🏋️🍔
- Unimed Unipart health plan 🏥;
- Career development track 🚀;
- Hybrid work 🏡;
- Day off 🌞;
- Short Friday (early finish on Fridays) 😎;
- Collaborative and dynamic work environment 🤝💼.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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