PO
PointrCustomer Success Lead
Lead Customer Success for Pointr's innovative indoor mapping solutions. Drive client satisfaction and team performance by shaping success strategies across multiple accounts and industries.
About the role
- Work in partnership with Directors to support new client implementations and provide post implementation support
- Provide customer support via email and phone
- Act as a knowledge expert for the Allego platform
- Deliver Success Acceleration Services that includes execution and configuration activities designed to increase user adoption and engagement as well as supplemental content creation and transformation
- Work with Allego Product and Product Development teams to escalate and manage the resolution of client issues and problems
- Host live office hours training sessions for new and existing customers
- Manage and track customer interactions via Salesforce.com and ChurnZero
Requirements
- 1-2 years professional experience in customer service, client relations and/or account management desired
- Ability to work well and contribute independently as well as in a team environment
- Ability to manage both long-term projects and short-term tasks effectively
- Extremely responsive to customers, and demonstrates a high level of urgency and ownership of helping to resolve issues
- Highly detail-oriented and quality driven
- Mobile savvy with knowledge of Google Workspace suite with Camtasia and QuickTime a plus
- Salesforce.com experience a plus
- ChurnZero experience a plus
Benefits
- Health Insurance
- Unlimited PTO
- 401K match
- Wellness programs
- Flexible schedule
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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