Account Manager focused on building and nurturing partnerships for a smooth customer experience at papernest. Driving satisfaction, retention, and strategic growth in service adoption.
About the role
- Customer Success Associate managing relationships with financial institutions at fintech company Narmi. Overseeing implementations, troubleshooting issues, and coordinating process improvements.
Responsibilities
- Support the General Manager in overseeing customer relationships
- Assist with strategic planning to deepen existing customer relationships
- Coordinate process improvements across product, engineering, operations and sales
- Act as the customer’s champion at Narmi and approach the role with an execution-first mentality
- Work cross functionally as part of a pod to ensure that the customer is delighted with the implementations process and post go-live experience
- Meet with customers to understand their biggest pain points and develop relationships with internal and external stakeholders
- Help manage upsell processes and procedures
- Assist with Narmi’s monthly release process and manage communication with customers
- Troubleshoot customer issues and ensure speedy resolution
- Work with internal partners to translate customer feedback into specific product requirements and enhancements
Requirements
- 3+ years of experience in client management, customer success, or product management
- Comfort interacting with both internal and external stakeholders
- Outstanding communication skills; with comfort presenting to and influencing a range of stakeholders at large enterprise organizations
- Excellent organizational skills, attention to detail, and the ability to balance multiple tasks and projects simultaneously
- Experience working in a high growth environment and dealing with ambiguity
- Ability to prioritize tasks to ensure customers’ objectives are met
- Strong interest in B2B FinTech or prior experience in digital banking/digital account opening
- Experience working with financial institutions in a digital capacity is desirable
- A proactive, roll-up-your sleeves approach to accomplishing tasks
- An extremely high level of honesty, empathy and integrity
Benefits
- Equity option grant
- Performance-based cash bonuses
- Performance-based equity bonuses
- Full benefits package
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