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About the role
- Customer Service Specialist providing technical support and customer service at Medtronic. Assisting patients with device issues and ensuring customer satisfaction through effective solutions.
Responsibilities
- Represents the company to patients, answers product-related questions, and, when necessary, may connect patients to appropriate support or field staff.
- Provides technical support service to patients by troubleshooting technical device issues/errors.
- Report product-related complaints.
- Maintains comprehensive knowledge of Medtronic products and services.
- Utilises company policies and procedures while providing world-class customer service.
- Researchers track and provide problem resolution to issues and communicate with the appropriate internal or external customer.
- Determines corrective course of action in problem situations, balancing patient satisfaction and financial costs.
- Properly escalates problem situations that may impact patient satisfaction and or revenue.
- Brings forth best practice ideas and process improvements.
- Participates in continuing education programs/sessions to remain abreast of product knowledge (both existing and new products).
- Provide Patient Support to businesses in the following areas, but not limited to, product/technical knowledge and process expertise.
- Provide Patient education and support on our devices and therapies that are accurate, thorough and timely.
Requirements
- Requires High School Diploma or equivalent with 4+ years of work experience in customer service or technical product support (OR an associate’s degree with 2+ years’ experience OR a bachelor’s degree with 1+ year experience)
- Minimum 2 years’ experience in a patient support or customer service setting
- Strong customer focus skills (solution-focused mindset, empathy, flexibility)
- A keen interest and aptitude for technology
Benefits
- Competitive Salary
- Flexible Benefits Package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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