Hybrid Customer Service Specialist, Bilingual

Posted 2 weeks ago

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About the role

  • Handling plan and member maintenance on GPAS, including data updates, financial transactions and reporting
  • Handling various inquiries, telephone calls etc. from multiple audiences
  • The daily management of a block of business
  • Fostering relationships with plan administrators, brokers, advisors and plan members
  • Handling sensitive and complex issues in a timely and accurate manner
  • Standard and customized client reporting, including the completion of Annual Information Returns and responding to inquiries from external auditors
  • End to end daily administration (including contribution processing, investment fund changes, payment of member benefits, basic reporting and supporting advisors and plan administrators)

Requirements

  • Bilingualism (fluent in French and English) required
  • Customer service focused with a positive can do attitude
  • Strong communication skills - both written and verbal
  • Organized and able to work in a dynamic and changing environment
  • Strong interpersonal skills with the ability to work independently and as part of a larger team
  • Self-motivated with an ability to effectively multi-task and meet tight deadlines
  • Ability and desire to produce quality work
  • Fluency in Microsoft Office tools including Word and Outlook, proficient in Excel
  • Knowledge of investment/retirement arrangements and/or GRS business processes an asset
  • Knowledge of rules and regulations as they relate to GRS products an asset

Benefits

  • Reliability Status Security Clearance - covered by Canada Life
  • Health insurance
  • Career opportunities
  • Professional development opportunities

Job title

Customer Service Specialist, Bilingual

Job type

Experience level

Mid levelSenior

Salary

CA$49,900 - CA$74,800 per year

Degree requirement

Associate's Degree

Location requirements

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