Assistenz zur Unterstützung der Bereichsleitung bei organisatorischen und administrativen Aufgaben. Planung von Terminen und Geschäftsreisen sowie Durchführung von Projekten im Bereich Packaging.
About the role
- Customer Service Representative handling customer inquiries and fostering loyalty in the energy sector. Managing contracts and providing solutions via phone and written communication.
Responsibilities
- Primary point of contact for our customers – You handle day-to-day inquiries in a friendly, solution-oriented manner with a strong service mindset – by phone and in writing.
- Customer retention instead of cancellations – You identify opportunities to win back customers who are cancelling and implement targeted measures to increase customer retention and satisfaction, including complaint management.
- Quotation management in the energy market – You calculate and prepare tailored offers for electricity and gas in the relevant systems – quickly, accurately and market-oriented.
- Contract management & master data maintenance – You support our existing customers throughout the entire contract lifecycle, maintain contract and customer data, and ensure smooth processes.
- Renewal and development of existing customers – You actively support our customers beyond the contract term and identify opportunities for renewal or further development of the relationship.
Requirements
- You have completed commercial vocational training, e.g. as an office clerk or similar.
- Ideally you have initial experience in sales or customer service – preferably from the energy industry.
- You demonstrate a strong service orientation, reliability and an empathetic manner.
- You enjoy active customer contact – you approach people openly, friendly and solution-oriented.
- You are confident with MS Office and eager to learn new programs and tools.
- As a team player you are communicative, organized and at the same time work independently and take responsibility.
Benefits
- Remote work: Flexible working is a matter of course for us. Depending on the position, you can choose your workplace freely within Germany – giving you the opportunity to balance work and private life effectively.
- Modern headquarters in Ingolstadt: Enjoy an inspiring workplace with state-of-the-art facilities, a relaxation room with a massage chair, an urban roof terrace and an impressive view over Ingolstadt, including #Donautower.
- Individual training and development: Together we develop a tailored training plan that fits you and your role perfectly, allowing continuous professional and personal development.
- First-class equipment: From day one you will receive everything you need for efficient work. We continuously strive to improve our infrastructure so you feel comfortable with us.
- Security & benefits: We support your future with a company pension scheme and disability and accident insurance that go beyond statutory requirements – so you can look ahead worry-free.
- Events & culture: We regularly invite you to exceptional events, monthly cultural dinners and inspiring encounters to strengthen team spirit and create memorable moments together.
- Additional benefits: Do you have specific wishes or ideas? We are open to suggestions and do everything we can to support our employees and foster long-term loyalty.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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